• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

NT7 not connecting to zen-fire demo account, no error

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    NT7 not connecting to zen-fire demo account, no error

    Hi,

    Yesterday I opened a demo account with Zen-Fire and when I tried to connect to the data feed it keeps connecting without ever finishing. I don't even receive an error message. I can't even connect it again, nor disconnect it. Other data sources are fine. (Kinetic EOD, Google EOD)

    After reading throught forums I tried everything I could find (repaid DB, check firewall, ...)

    I am sending you prints screen and trace.20120601.txt file, where you can see I tried to connect at around 11:42 and then 11:51.

    Can somebody help me,

    Thanks,

    Peter
    Attached Files

    #2
    Hello Peter,

    Can you please recreate your Zen-Fire connection and make sure the username and password are entered correctly (case sensitive). Make sure you enable 'Demo' as well.

    •Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove

    •Restart NinjaTrader

    •Please go to the Tools menu--> select Account Connections and recreate the account connection.

    If the issue remains, please send me the Config.xml file so I can test the connection on my end. You can find the Config.xml file at C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7. Please attach it in your email. You can send it to support[at]ninjatrader[dot]com. Put 'Attn Jason, NT7 not connecting to zen-fire demo account, no error' in the subject header.
    JasonNinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by Heavyweight_Prop, Today, 09:06 PM
    1 response
    5 views
    0 likes
    Last Post NinjaTrader_EricB  
    Started by WHICKED, Today, 09:03 PM
    0 responses
    5 views
    0 likes
    Last Post WHICKED
    by WHICKED
     
    Started by saltminer, Today, 05:49 PM
    0 responses
    7 views
    0 likes
    Last Post saltminer  
    Started by brunoviveiros, Today, 05:32 PM
    0 responses
    4 views
    0 likes
    Last Post brunoviveiros  
    Started by shodson, Today, 05:00 PM
    0 responses
    2 views
    0 likes
    Last Post shodson
    by shodson
     
    Working...
    X