Data won't display in new chart without Ninja restart

[saturntd]

I'm running into a problem lately where opening a new chart results in a blank chart. Hitting F5 to reload does nothing. I'm using KineTick for data. If I save the workspace & exit Ninja, after restarting, the data is displayed in the chart even without connecting to KineTick. There's nothing in the log when this happens.

I have about 700MB of free ram available & lots of diskspace.

After starting Ninja I usually have about 10 charts open in 2 or 3 workspaces. I can open 2-3 more charts prior to getting new charts opening blank. (Although right now it seems I can open as many charts as I want without incident.)

I very recently cleared out all the data in C:\Users\Administrator\Documents\NinjaTrader 7\db, but that didn't help.

Any ideas?
Thanks.

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Please create a new workspace by going to the Control Center-->File-->Workspaces-->New Workspace

Within the new workspace please open a new chart with no template or indicators applied and let me know if the issue persists within your chart window.

[saturntd]

Christopher,
I did as you asked & I still don't get any data on the chart.

Please advise,
Greg

[NinjaTrader_ChristopherJ]

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris J" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

[Btrader]

Christopher, I'm having the exact same problem. Can I send you my Log and Trace files?

Al

[NinjaTrader_RyanM1]

Hi Al,

Yes, if you're having chart issues it would be best to email us at support 'at' ninjatrader 'dot' com. Please let us know the following details and your log / trace files are always useful as well:

• What version of NinjaTrader are you using? You can check under Help -> About
• What is your NinjaTrader license Key? You can check under Help -> License Key
• Who are you connected to? This is displayed by green on lower left corner of the Control Center window.
• Who is your broker?
• What instrument have you selected?
• (For a chart) what interval is selected?
• Is there an error message listed in the Log tab of the Control Center?