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ninjatrader freezes on startup

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    ninjatrader freezes on startup

    I have ninjatrader setup with a market analyzer and chart window, connected to IQ feed. It has been running fine for several weeks now in this configuration. I had to restart and now when I start the app it is responsive for a few seconds and then becomes unresponsive. Checking my IQ Feed manager I can see lots of data is flowing, but there is no indication of this whatsoever in the status bar.

    There are about 100 symbols in the market analyzer window. I have waited a couple hours for the app to become responsive again, but to no avail.

    What can I do to bring ninjatrader back to basic functionality?

    #2
    Hello,

    Thank you for your post.

    Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris J" in the subject line.

    In the message, please include the following:
    1.) A link to this forum thread.
    2.) Your most current trace and log files.

    You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

    Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

    I look forward to assisting you further with this issue.
    Christopher J.NinjaTrader Customer Service

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