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installation error CLR20r3

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    installation error CLR20r3

    Hi, I get this message each time I install the application. Please help, Tina

    Description:
    Stopped working
    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: ninjatrader.exe
    Problem Signature 02: 7.0.1000.10
    Problem Signature 03: 4fd0ac13
    Problem Signature 04: NinjaTrader.Core
    Problem Signature 05: 7.0.1000.10
    Problem Signature 06: 4fd0ac28
    Problem Signature 07: 22e7
    Problem Signature 08: 2d
    Problem Signature 09: System.ArgumentException
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?link...8&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    #2
    Hello Tina,

    Could it be you have NinjaTrader running when you install the new version? Please make sure NinjaTrader is shut down and try the installation once more.
    JasonNinjaTrader Customer Service

    Comment


      #3
      Originally posted by tinam View Post
      Hi, I get this message each time I install the application. Please help, Tina

      Description:
      Stopped working
      Problem signature:
      Problem Event Name: CLR20r3
      Problem Signature 01: ninjatrader.exe
      Problem Signature 02: 7.0.1000.10
      Problem Signature 03: 4fd0ac13
      Problem Signature 04: NinjaTrader.Core
      Problem Signature 05: 7.0.1000.10
      Problem Signature 06: 4fd0ac28
      Problem Signature 07: 22e7
      Problem Signature 08: 2d
      Problem Signature 09: System.ArgumentException
      OS Version: 6.1.7600.2.0.0.256.1
      Locale ID: 1033
      Read our privacy statement online:
      http://go.microsoft.com/fwlink/?link...8&clcid=0x0409
      If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
      Good morning NinjaTrader_Jason:

      I have the same problem Tinam. Please help me.
      a greeting

      Comment


        #4
        In order for me to help determine why this is occurring, I will need to review your log and trace files from the last date that this occurred.

        Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.

        You will find the log file in the Documents > NinjaTrader 7 > Log folder.

        * The log file will be named ‘log.20120812.txt’

        You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

        * The trace file will be named ‘trace.20120812.txt’
        MatthewNinjaTrader Product Management

        Comment

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