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historical data error

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    historical data error

    Only when i try to switch any of my charts to daily or weekly does this happen..

    Default Error on loading chart data for '$EURUSD Default': Unable to get historic rates. Unknown issue for instrument $EURUSD Default

    any ideas?

    tried repairing my DB and closing out the chart and making a new one.

    #2
    Hello,

    Thank you for your post.

    Please reset your instruments with the steps I have provided below:
    • Disconnect
    • Tools
    • Options
    • Data tab
    • Reset Instruments
    • Restart NinjaTrader
    • Reconnect
    Next open a new $EURUSD chart with no template applied and let me know if the issue persists.
    Christopher J.NinjaTrader Customer Service

    Comment


      #3
      error still persists.. i usually have 8 charts i monitor and its doing it on all of them.

      Disconnected and connected with kinetic end of day free.. and was able to switch with no errors.

      with fxcm i can switch any minutes fine its just daily and weekly.. the error pops up but i still get the data? wierd

      thinking it could be something with fxcm

      Comment


        #4
        Can you tell me if you are connected to Kinetick first or second within NinjaTrader. If you are connect to FXCM first does the issue persist if you connect to Kinetick first and FXCM second?
        Christopher J.NinjaTrader Customer Service

        Comment


          #5
          Originally posted by irmrmisa View Post
          Only when i try to switch any of my charts to daily or weekly does this happen..

          Default Error on loading chart data for '$EURUSD Default': Unable to get historic rates. Unknown issue for instrument $EURUSD Default

          any ideas?

          tried repairing my DB and closing out the chart and making a new one.

          Hello I'm new here.

          I'm testing NT with FXCM demo account.
          Same problem as above: error on daily chart and higher but everithing ok on lower timeframe. Already tried different actions but with no results.

          Thanks in advance for your cooperation.

          Regards

          Comment


            #6
            Have you tested while connecting to the Kinetick End of Day (Free) connection first? If you have not please let me know if you are able to receive Daily data successfully when using this connection first and FXCM second.
            Christopher J.NinjaTrader Customer Service

            Comment


              #7
              Hi Christopher and thanks for your answer.

              Yes, with Kinetick everithing is OK on Daily and higher time frame. My config consists of 4 charts: 15, 60,240 and Daily. Then when I connect to FXCM, the quotation come back to realtime on the first 3 but on the Daily the last candle is updated to yesterday. And if I try to change the TF the error occured as soon as I choose the Daily or higher.

              Thanks

              Regards

              Comment


                #8
                Due to recent changes Kinetick no longer offers real time or historical data for instruments on the ICE Exchange such as TF, DX, etc.

                In order to receive data for these instruments you would be required to connect to a provider that supports this instrument.

                Click here to view more information on Historical Data and Understand the data provided by your connectivity provider
                Christopher J.NinjaTrader Customer Service

                Comment


                  #9
                  Hi,
                  I'm sorry but I didn't understand. My provider is FXCM and I'm working on FX only (Eur & Gbp). Everithing is OK in intraday charts but the problem is that IMHO something isn't working properly when NT try to handle data on Daily or higher.

                  Thanks in advance

                  Regards

                  Comment


                    #10
                    No problem at all, glad to help out.

                    Have a great day and Happy Trading!
                    Christopher J.NinjaTrader Customer Service

                    Comment


                      #11
                      Here I am again and I'm sorry for that Christopher but I haven't understand (probably also beacause my English isn't very good and I'm a newbie!). I'm still having problem on Daily charts and highr TF using FXCM data: the error msg is "Error loading chart data for $EURUSD Default":Unable to get historic rates. Unknow issue for Instrument $EURUSD Default", as in #1 Irmrmisa post. How can I resolve it, please?

                      Thanks

                      Regards

                      Comment


                        #12
                        Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

                        In the message, please include the following:
                        1.) A link to this forum thread.
                        2.) Your most current trace and log files.

                        You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

                        Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt
                        Christopher J.NinjaTrader Customer Service

                        Comment


                          #13
                          Lance Bell

                          Hi, I have a similar problem with FXCM Demo. I have noted aprt from these already listed problems that when I try to get more than the default number of days of data, it never can load more than about 1 year of data depending on the pair and the timeframe. I suspect its more of an FXCM problem however their tech support insists that its the same data feed for their Trading Station 2 platform and that the data should be the same, however the TS2 platform is downloading much more historic data for the same pairs and time frames.

                          Comment


                            #14
                            Lance Bell

                            Hi, I have a similar problem with FXCM Demo. I have noted aprt from these already listed problems that when I try to get more than the default number of days of data, it never can load more than about 1 year of data depending on the pair and the timeframe. I suspect its more of an FXCM problem however their tech support insists that its the same data feed for their Trading Station 2 platform and that the data should be the same, however the TS2 platform is downloading much more historic data for the same pairs and time frames.

                            Comment


                              #15
                              Hello,

                              Thank you for your post.

                              It is possible that you are running in to a known issue. Please contact me via email at Support AT NinjaTrader DOT com

                              In your message please include a link to this forum thread and a copy of today's trace file. The trace file is located in the Documents > NinjaTrader 7 > Trace folder. I'd need a copy of the 'trace.20130227.txt' file.
                              KyleNinjaTrader Customer Service

                              Comment

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