demo connecting problems

[murvclarke]

i have a demo account with forex.com. I followed the instructions and i'm now getting the following message :
Login failed ; Unable to log into the GAIN API.
Then asked to check user name and password ( which are correct )
Followed by Gain error message ' Authentication problem, Do i know you ?
Any help would be appreciated.

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Unfortunately Gain Capital/Forex.com demo accounts cannot be branded for use with NinjaTrader therefore their demo accounts are not supported.

If you are interested in a demo account for Forex instruments please send a note to [email protected] adn let them know you are interested in a trial for Forex and they would be happy to set this up for you.

Please let me know if I may be of further assistance.

[ggeib750]

Forex.com - demo connecting problems

Hello murvclarcke ,

I have a branded demo account and I could not connect to forex.com with the same login error as below.

I have just sent a support request to Forex.com .

For my information , how your problem has been fixed ?

Regards
Gerard

[NinjaTrader_ChristopherJ]

Hello murvclarcke ,

I have a branded demo account and I could not connect to forex.com with the same login error as below.

I have just sent a support request to Forex.com .

For my information , how your problem has been fixed ?

Regards
Gerard

Can you tell me what brand code you are currently using within NinjaTrader when creating your demo account connection.

[ggeib750]

as per connection guide , I have use NJUK for Forex.com UK for the brand code parameter..
Tried also NIJA unsuccessfully

[NinjaTrader_ChristopherJ]

So I may test your connection on my end pease send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris J" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your Gain Username and Password

[ggeib750]

Forex.com - demo connecting problems

Your request has been sent to Ninjatrader support , at your attention