Ninja Trader Freezes after connecting with Zenfire

[mattryzhick]

Hi,
I have experienced an issue with connecting to NT for some weeks now.
After I establish a connection, Ninja Trader appears to be not responding. The task manager says it is working but the charts are blank and I can't click on / select any ninja trader screens from the task bar. It can sit in this state for several minutes (like 20 or so) but I rarely wait that long before I force the program to close and try again.
I have contacted support before and they suggested my workspace may be corrupt. I have deleted my workspaces but continue to have the problem.
I use windows 7 and run 64-bit NT.
Does this happen to anyone else?
With thanks,
Matt.

PS - I should mention that on several occasions I have repaired the DB, rebooted and re-installed Ninja Trader......still no luck.

[NinjaTrader_Kyle]

Hello mattryzhick,

Thank you for your post.

We'll, of course, keep this thread open however I'd recommend that you follow up with the support technician you were working with originally to report that merely removing the workspaces has not resolved the issue for you.

[nicknamed]

This happens, if you have bigger workspace that loads slowly + needs time to load a lot of historical data and you connect before the charts load data from harddrive.

does it occure also, when you have empty new workspace without any connection?

[mattryzhick]

Hi,
Yes it would happen regardless of whether the workspace was large or small.
It would only freeze once I established a connection - not before.
One time, I connected when I had no charts set up......so just the control center was open. It connected ok and I was getting a price feed. As soon as I created a chart......it froze.
NT support logged on to my machine the other day and made some changes. Everything is ok at the moment.....so fingers crossed it stays that way!

Thanks for responding