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connection in other location

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  • sledge
    replied
    Originally posted by marcopicos View Post
    Hello

    I usually use NT at home, my connection there is OK. But, when I try to connect in another location it says that it is impossible to connect to remote server (or something like that)
    Do you had this problem also? what can I do?.

    Thanks.
    Where is your other location? Work?

    Leave a comment:


  • NinjaTrader_RyanL
    replied
    Hello macropicos,


    Thank you for your post.

    To investigate further, please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

    In the message, please include the following:
    1.) A link to this forum thread.
    2.) Also please provide me with your most current log and trace files.You will find the log file in the Documents > NinjaTrader 7 > Log folder.
    • The log file will be named "log.YYYYMMDD.txt"

    You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
    • The trace file will be named "trace.YYYYMMDD.txt"

    Leave a comment:


  • marcopicos
    started a topic connection in other location

    connection in other location

    Hello

    I usually use NT at home, my connection there is OK. But, when I try to connect in another location it says that it is impossible to connect to remote server (or something like that).

    Do you had this problem also? what can I do?.

    Thanks.

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