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    Unable to read server IP addresses

    Hi

    I can not connect to kinetic anymore this afternoon:

    Login failed : Unable to read server IP addresses :

    What that it means ?

    It works fine for me in the morning, but it suddenly disconnect in the afternoon and i cannot connect back to kinetick. It works fine for other server like FXCM.

    Are there any solutions and things that can avoid this problem again?

    Many thanks in advance.

    #2
    Hello ****son,

    Do you have any firewall/anti-virus software running that interferes with NinjaTrader. Do you notice any consistencies between the occurrences?

    Could it be a corporate firewall causes the disconnection?

    Kinetick uses the following addresses and port to establish a connection.

    *.interquote.com
    *.7ticks.com
    Port 31654
    Port 60020

    Make sure these are not blocked/interfered on your computer or network.
    JasonNinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_Jason View Post
      Hello ****son,

      Do you have any firewall/anti-virus software running that interferes with NinjaTrader. Do you notice any consistencies between the occurrences?

      Could it be a corporate firewall causes the disconnection?

      Kinetick uses the following addresses and port to establish a connection.

      *.interquote.com
      *.7ticks.com
      Port 31654
      Port 60020

      Make sure these are not blocked/interfered on your computer or network.
      I am having the same issue - generally I can get on during the day but in the evening I get the error, Unable to read server IP address. I have no firewall on my mac that I am aware of; and I do get on sometimes...

      *.interquote.com
      *.7ticks.com
      Port 31654
      Port 60020
      where would I look to see if these ports are blocked?

      Comment


        #4
        Hello,

        Your internet service provider should be able to clarify any internal restrictions of their network or of any device which they provided to you.
        KyleNinjaTrader Customer Service

        Comment


          #5
          Originally posted by NinjaTrader_Jason View Post
          Hello ****son,

          Do you have any firewall/anti-virus software running that interferes with NinjaTrader. Do you notice any consistencies between the occurrences?

          Could it be a corporate firewall causes the disconnection?

          Kinetick uses the following addresses and port to establish a connection.

          *.interquote.com
          *.7ticks.com
          Port 31654
          Port 60020

          Make sure these are not blocked/interfered on your computer or network.
          Thanks - I see I do have Microsoft Security Essentials running firewall. Where/How do I allow for full connection with NT? Thanks

          Comment


            #6
            Hello cowboyss,

            You can exclude files and folders in Microsoft's Security Essentials as follows.

            Open Microsoft Security Essentials, click the Settings tab and select Excluded files & locations. Subsequently use the Add button to select files, folders, or drives.
            JasonNinjaTrader Customer Service

            Comment


              #7
              Originally posted by NinjaTrader_Jason View Post
              Hello cowboyss,

              You can exclude files and folders in Microsoft's Security Essentials as follows.

              Open Microsoft Security Essentials, click the Settings tab and select Excluded files & locations. Subsequently use the Add button to select files, folders, or drives.
              thanks
              i excluded the program files/ninjatrader7 folder and tried to connect to kinetic
              still same error

              any other locations to exclude?

              Comment


                #8
                I do not think Microsoft's Security Essentials is blocking the connection on your end. I have it running as well and I did not have to make any modifications in order to connect to Kinetick.

                Did you check with your internet service provider if it could be related to any internal restrictions of their network or of any device which they provided to you?

                Do you perhaps have a different computer/internet connection available you can test?
                JasonNinjaTrader Customer Service

                Comment


                  #9
                  Originally posted by NinjaTrader_Jason View Post
                  I do not think Microsoft's Security Essentials is blocking the connection on your end. I have it running as well and I did not have to make any modifications in order to connect to Kinetick.

                  Did you check with your internet service provider if it could be related to any internal restrictions of their network or of any device which they provided to you?

                  Do you perhaps have a different computer/internet connection available you can test?
                  ok seems it is a router issue - one router is not giving access - another router works fine...
                  thanks

                  SOLVED

                  Comment


                    #10
                    Good to hear you found the culprit.

                    Have a nice day.
                    JasonNinjaTrader Customer Service

                    Comment

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