Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Unable to read server IP addresses

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • NinjaTrader_Jason
    replied
    Good to hear you found the culprit.

    Have a nice day.

    Leave a comment:


  • cowboyss
    replied
    Originally posted by NinjaTrader_Jason View Post
    I do not think Microsoft's Security Essentials is blocking the connection on your end. I have it running as well and I did not have to make any modifications in order to connect to Kinetick.

    Did you check with your internet service provider if it could be related to any internal restrictions of their network or of any device which they provided to you?

    Do you perhaps have a different computer/internet connection available you can test?
    ok seems it is a router issue - one router is not giving access - another router works fine...
    thanks

    SOLVED

    Leave a comment:


  • NinjaTrader_Jason
    replied
    I do not think Microsoft's Security Essentials is blocking the connection on your end. I have it running as well and I did not have to make any modifications in order to connect to Kinetick.

    Did you check with your internet service provider if it could be related to any internal restrictions of their network or of any device which they provided to you?

    Do you perhaps have a different computer/internet connection available you can test?

    Leave a comment:


  • cowboyss
    replied
    Originally posted by NinjaTrader_Jason View Post
    Hello cowboyss,

    You can exclude files and folders in Microsoft's Security Essentials as follows.

    Open Microsoft Security Essentials, click the Settings tab and select Excluded files & locations. Subsequently use the Add button to select files, folders, or drives.
    thanks
    i excluded the program files/ninjatrader7 folder and tried to connect to kinetic
    still same error

    any other locations to exclude?

    Leave a comment:


  • NinjaTrader_Jason
    replied
    Hello cowboyss,

    You can exclude files and folders in Microsoft's Security Essentials as follows.

    Open Microsoft Security Essentials, click the Settings tab and select Excluded files & locations. Subsequently use the Add button to select files, folders, or drives.

    Leave a comment:


  • cowboyss
    replied
    Originally posted by NinjaTrader_Jason View Post
    Hello ****son,

    Do you have any firewall/anti-virus software running that interferes with NinjaTrader. Do you notice any consistencies between the occurrences?

    Could it be a corporate firewall causes the disconnection?

    Kinetick uses the following addresses and port to establish a connection.

    *.interquote.com
    *.7ticks.com
    Port 31654
    Port 60020

    Make sure these are not blocked/interfered on your computer or network.
    Thanks - I see I do have Microsoft Security Essentials running firewall. Where/How do I allow for full connection with NT? Thanks

    Leave a comment:


  • NinjaTrader_Kyle
    replied
    Hello,

    Your internet service provider should be able to clarify any internal restrictions of their network or of any device which they provided to you.

    Leave a comment:


  • cowboyss
    replied
    Originally posted by NinjaTrader_Jason View Post
    Hello ****son,

    Do you have any firewall/anti-virus software running that interferes with NinjaTrader. Do you notice any consistencies between the occurrences?

    Could it be a corporate firewall causes the disconnection?

    Kinetick uses the following addresses and port to establish a connection.

    *.interquote.com
    *.7ticks.com
    Port 31654
    Port 60020

    Make sure these are not blocked/interfered on your computer or network.
    I am having the same issue - generally I can get on during the day but in the evening I get the error, Unable to read server IP address. I have no firewall on my mac that I am aware of; and I do get on sometimes...

    *.interquote.com
    *.7ticks.com
    Port 31654
    Port 60020
    where would I look to see if these ports are blocked?

    Leave a comment:


  • NinjaTrader_Jason
    replied
    Hello ****son,

    Do you have any firewall/anti-virus software running that interferes with NinjaTrader. Do you notice any consistencies between the occurrences?

    Could it be a corporate firewall causes the disconnection?

    Kinetick uses the following addresses and port to establish a connection.

    *.interquote.com
    *.7ticks.com
    Port 31654
    Port 60020

    Make sure these are not blocked/interfered on your computer or network.

    Leave a comment:


  • dickson
    started a topic Unable to read server IP addresses

    Unable to read server IP addresses

    Hi

    I can not connect to kinetic anymore this afternoon:

    Login failed : Unable to read server IP addresses :

    What that it means ?

    It works fine for me in the morning, but it suddenly disconnect in the afternoon and i cannot connect back to kinetick. It works fine for other server like FXCM.

    Are there any solutions and things that can avoid this problem again?

    Many thanks in advance.

Latest Posts

Collapse

Topics Statistics Last Post
Started by JosephLaze, Today, 11:19 PM
0 responses
1 view
0 likes
Last Post JosephLaze  
Started by ezrollin, Today, 09:01 PM
0 responses
12 views
0 likes
Last Post ezrollin  
Started by FutTrader9000, Today, 06:20 PM
0 responses
28 views
0 likes
Last Post FutTrader9000  
Started by junkone, Today, 05:48 PM
0 responses
23 views
0 likes
Last Post junkone
by junkone
 
Started by Futurestrader00, Today, 05:10 PM
1 response
29 views
0 likes
Last Post NinjaTrader_ShawnB  
Working...
X