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SuperDOM Order

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    SuperDOM Order

    Good morning,

    When I placed a market order via SuperDOM (Interactive Brokers paper account); as an ATM Strategy, (Stop Loss and Target)....it did not show up in the charts, even though I had Chart Trader enabled.

    It did show up in the chart if I had the Account set to Sim101, but not my paper account.

    Thanks.

    #2
    Hello Karado58,

    Thank you for your post.

    Had the order executed in the IB paper account? Order executions can take some time in IB paper accounts to fully process - up to three minutes.
    KyleNinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_Kyle View Post
      Hello Karado58,

      Thank you for your post.

      Had the order executed in the IB paper account? Order executions can take some time in IB paper accounts to fully process - up to three minutes.
      It executed right away in IB account, with the appropriate target and stop loss. But that stop loss and target did not appear in NT's charts.

      Comment


        #4
        Hi,

        Based on that I'd recommend that you double-check the account setting within Chart Trader. You would need to have the IB paper account selected here. If this is the account which is selected, please right click in the Chart Trader bar and select Chart Trader Properties - make sure that the ATM Strategy Selection Mode property is set to 'KeepSelectedATMStrategyOnOrderSubmission'.
        KyleNinjaTrader Customer Service

        Comment


          #5
          Originally posted by NinjaTrader_Kyle View Post
          Hi,

          Based on that I'd recommend that you double-check the account setting within Chart Trader. You would need to have the IB paper account selected here. If this is the account which is selected, please right click in the Chart Trader bar and select Chart Trader Properties - make sure that the ATM Strategy Selection Mode property is set to 'KeepSelectedATMStrategyOnOrderSubmission'.
          Verified, and still order/pending stop and target will not appear on chart. BUT it does on Sim101.

          Comment


            #6
            Karado58,

            Please contact me via email: Support [AT] NinjaTrader [DOT] com.

            In the note, include the following:

            1.) A link to this thread.

            2.) A copy of your log file: Documents > NinjaTrader 7 > Log > log.20121101.txt

            3.) The time of the last execution which behaved this way in the IB paper account.

            4.) An image showing your DOM and Chart where Chart Trader is enabled.
            KyleNinjaTrader Customer Service

            Comment


              #7
              Damned...my error again!!!

              When I submitted my order via my IB "paper account" on SuperDOM, I had the account on Chart Trader set to "Sim101".

              Sorry to waste your time on this, Kyle!!



              Originally posted by NinjaTrader_Kyle View Post
              Karado58,

              Please contact me via email: Support [AT] NinjaTrader [DOT] com.

              In the note, include the following:

              1.) A link to this thread.

              2.) A copy of your log file: Documents > NinjaTrader 7 > Log > log.20121101.txt

              3.) The time of the last execution which behaved this way in the IB paper account.

              4.) An image showing your DOM and Chart where Chart Trader is enabled.

              Comment


                #8
                Hi Karado58,

                I'm happy to hear that you've sorted things out. If anything else comes up please let me know.
                KyleNinjaTrader Customer Service

                Comment

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