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Chart Trader "Close" Glitch

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    Chart Trader "Close" Glitch

    This morning while in a trade placed using an ATM in Chart Trader, after closing the trade using the Close button, I ended up long 1 contract instead of flat. This is the second time, and after talking to some other people over at BMT, it has happened to them as well.

    I believe that the market order being sent to the market to close the position is triggering the stop order that is at the same price.

    I entered a 2 contract short and had already taken profits on 1 contract. When I closed the second contract 1 tick below my stop, I ended up long 1 contract instead of flat.

    In the order grid, I see an Exit as Target 2, but an Entry as Stop 2 at the same time. I would think that the stop order should be pulled prior to submitting the market order to prevent this from happening. This is the second time in 2 weeks it has happened to me, and the reason I don't just let my stop get hit is because I trade an instrument that isn't very liquid, so the stop sometimes won't get triggered by 3+ ticks.

    #2
    Hello xav1029,

    Can you please send me your log and trace files, so I can investigate. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Att Jason, Chart Trader "Close" Glitch' in the subject field and enable 'Log and trace files'.

    Please include what time the trade occurred, what instrument, price, etc.
    JasonNinjaTrader Customer Service

    Comment


      #3
      Here is an image of my order log. There is a 1 second difference between the two orders, which is unacceptable for the stop order not being pulled prior to the market close order being submitted.
      Attached Files

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        #4
        Can you please send me your log and trace files as per post #2, so I can investigate what happened.

        If you cannot send log and trace files this way, please let me know.
        JasonNinjaTrader Customer Service

        Comment


          #5
          Log file sent. Thanks for the quick response jason.

          Comment

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