Vision/Rithmic Connection Issues

[Savage1701]

Tech support - please keep those of us who can no longer connect to the Rithmic engine updated as we decide whether to remain with Ninja, change brokers, or change execution platforms.

Thank you.

[NinjaTrader_Matthew]

Hello,

We have had a few reports of this and seems to be specific to only a handful of users. We have had reports of ISP issues yesterday which should be resolved this morning.

We have also had reports that some clients who were affected yesterday are beginning to be able to connect this morning.

If you're still unable to connect today, please email us at support[at]ninjatrader[dot]com and include your telephone number and we'd be happy to look into this further with you.

[Savage1701]

Sending a support request right now. No ability to connect. Vision acknowledges many issues still when I spoke with them this AM.

Looking forward to you resolving this. Thank you.

[NinjaTrader_Matthew]

Hello,

We have been working with Vision and have received word that a major backbone provider by the name of Level3 has recently upgraded their network last week with BGP (Broad Gate Protocol) which has exposed issues with smaller carriers that is causing some users not to connect.

They are addressing these issues and we hope all users experience this behavior will be resolved shortly.

We would advise trying the connection again in a few hours. Once we receive confirmation that this has been completely resolved, we will post an update.

[Savage1701]

Thank you. Good to know problem is known. Will try logging in every hour or so and post when I can get connected.

[NinjaTrader_Matthew]

We have received word from Vision that Level 3 connection issues have been resolved.

You should now be able to connect to your account. If you continue to receive errors, please try restarting your PC and trying the connection again. If errors persist, please let us know and we can look into this further.

[Savage1701]

As of late this afternoon I am also able to get back onto the Rithmic engine. No more -13 issues as of Friday. Hopefully this stays good.

Thanks to Ninja for providing updates on what was going on, especially with Level3 Backbone and protocol changes.

[NinjaTrader_Matthew]

That's good to hear. Let us know if you see this again.