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ninja crash when exit after long sesssion

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    ninja crash when exit after long sesssion

    I have window error after leaving ninja on all day, I though by updating to the lastest 6.5.0.8 it will fix it but the error is still there. Notice there is no error if I open then close Ninja in 5, 10m. I only have error if I leave it on for the whole trading session.
    Attached Files

    #2
    Please mail me logs and traces by Help->Mail to support, subject "for Dierk" and add the timestamp around when this happened. Thanks

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      #3
      Also: which provider have you been connected to? Thanks

      Comment


        #4
        error

        why it doesn't show the whole picture when I click on it ? here is the whole message

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          #5
          Shows the same picture here (even better quality) as I click on link on your first post.

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            #6
            email

            I attatch the log and email it to support, the log is located in my document/ninja6.5 folder, I hope it is the right one
            Attached Files

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              #7
              Please send logs *and* traces as per my post #2. Thanks

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                #8
                Originally posted by NinjaTrader_Dierk View Post
                Please mail me logs and traces by Help->Mail to support, subject "for Dierk" and add the timestamp around when this happened. Thanks
                sorry but I click on help then I see support center then if I click on it it send me to the web site which I already get on it directly.
                Attached Files
                Last edited by nkhoi; 02-01-2008, 05:32 PM.

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                  #9
                  Click on "Mail to support" below "Support Center". Thanks.
                  Josh P.NinjaTrader Customer Service

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                    #10
                    nkhoi,

                    My apologies about the confusion with the missing Help->Mail to support menu item. You likely have Direct edition with ZenFire where this menu item is not visible. We'll look into that...

                    For now: please mail me all files you'll find under <my documents>/NinjaTrader6.5/traces.

                    Thanks

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