Data Server Connection issue

[gabga100]

Hello,

I am using NT behind a firewall . The application can log to your server ( it verifies the license with success), but then cannot get any data from Gooogle or Yahoo .


I am getting this error message :

Unable to connect to NinjaTrader data server (64.202.118.179/31654): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

Are there any ports that I should open that are specific to your data server ??

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Please confirm the IP addresses and Port below are not being blocked.

• 64.202.118.181
• 64.202.118.144
• 64.202.118.179
• 64.202.118.180
• Port = 31654

Please let me know if the issue persists after this procedure.

[gabga100]

Hello,

All these IP's have been authorized in my firewall but , still cannot connect to the data server.

11/12/2012 08:31:46|1|2|Connecting to NinjaTrader data server (64.202.118.179/31654)
11/12/2012 08:31:47|1|2|Google: Primary connection=Connected, Price feed=Connected
11/12/2012 08:31:47|1|2|Time to flatten=00:00:00, Flatten all=Disabled
11/12/2012 08:31:48|1|2|Global simulation mode enabled
11/12/2012 08:31:48|1|4|Order entry hot keys disabled
11/12/2012 08:31:48|1|2|Optimized CPU performance enabled
11/12/2012 08:31:48|1|4|Automated trading disabled
11/12/2012 08:36:25|0|4|Error on loading chart data for 'AA Default': Failed to retrieve data from Google


(trace file 2012-12-11 08:32:03:780 (Google) Data.Bars.GetBarsNow: instrument='AA' from='2012-09-02' to='2012-12-10' period=Dail ) ...ensures that I am requesting daily bars


I have the exact same issue with yahoo ....

[NinjaTrader_ChristopherJ]

Can you tell me if you have the same issue when connected to the Kinetick End of Day (Free) connection as well.

[gabga100]

With Kinetick its even worse .....

It can't even connect ......

11/12/2012 15:02:37|1|2|Kinetick – End Of Day (Free): Primary connection=Connecting, Price feed=Connecting
11/12/2012 15:03:20|3|2|Kinetick – End Of Day (Free): Unable to read server IP addresses: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has(LoginFailed)

With Google and Yahoo I see it can establish the connection but not retrieve data .

[NinjaTrader_ChristopherJ]

Please open the Kientick ports provided below then let me know if you can then connect to Kinetick.

IP Range: 66.112.156.0/24
Backup Server Farm IP Range: 66.112.148.0/24

[gabga100]

Hello,

I allowed these two IPs but it does not change anything .I still cannot connect to Kinetick .
Unable to read server IP addresses: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has(LoginFailed)

Would you have an idea of what is causing the issue ?.

[NinjaTrader_ChristopherJ]

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris J" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

[gabga100]

proxy settings ninja trader

Hello,

Setting use proxy settings on true in the config file solved the issue .



The config file is located here

C:\Program Files\NinjaTrader 7 \bin\NinjaTrader.exe.config.

MAny Thanks