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no Interactive Brokers connection configuration

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    no Interactive Brokers connection configuration

    Hello,

    I added a connection to IB according to NT instructions, and used it.
    Then I exited the Control Center without saving the workspace. When I got in again, the connection entry to IB disappeared.
    So I tried to configure the connection again, but Interactive Brokers was not available as a Provider! The attached screenshot shows this.
    What should I do ? Please help.
    Attached Files

    #2
    Hello shaulgr,

    Thank you for your post.

    Please restart NinjaTrader - do you encounter any errors related to NinjaTrader's license key?
    KyleNinjaTrader Customer Service

    Comment


      #3
      Thanks Kyle.
      After restarting NT my connection entry for IB re-appeared. I don't understand what happened.

      Now I have a problem. When I try to connect to IB, TWS is started automatically, and I'm asked to login to IB. The login seems successful, but after some time NT gives a connection timeout error and TWS exits (without any messages). Please see the attached screenshot, Connection.jpg. Let me just add that I am able to start TWS and login.
      This is not the first time I connect to IB from NT. It worked before.
      Please help.
      Attached Files

      Comment


        #4
        Hi shaulgr,

        I'm glad to hear that restarting allowed you to access the connection again. Based on your description, NinjaTrader's license key could not be verified on the first attempt - because of this, no connections would be made available.

        In terms of your current connection issue, which build of Interactive Brokers TWS are you using? To check, please click Help > About Trader Workstation. Build will be listed in the lower section of that menu.
        KyleNinjaTrader Customer Service

        Comment


          #5
          I am using TWS Build 933.5, Nov 26, 2012.

          Comment


            #6
            Hi,

            Thanks for getting back to me so quickly.

            With the current 7.0.1000.11 release of NinjaTrader we recommend using the 927.7 build of Trader Workstation.

            Please shut down NinjaTrader and TWS then roll back to the 927.7 build via this link: http://www.ninjatrader.com/ninjatrad...tall_927_7.exe

            After installing the 927.7 build of TWS please restart NinjaTrader and try your connection again.
            KyleNinjaTrader Customer Service

            Comment


              #7
              Sorry. I rolled back to 927.7 build, but the timeout error in login persists, exactly as I described for the other build.

              Comment


                #8
                Hi,

                Please open the Help > About menu - are you using the current 7.0.1000.11 release?

                If not, please shut down and upgrade to the release here: http://www.ninjatrader.com/download-registration
                KyleNinjaTrader Customer Service

                Comment


                  #9
                  Yes, 7.0.1000.11 . See the attached screenshot of NT log.

                  I repeat that a direct login to TWS is successful. Is there a difference between this and login from NT ?
                  Attached Files

                  Comment


                    #10
                    Hello,

                    Please send a note to Support[At]NinjaTrader[Dot]Com.

                    Put ATTN: Cameron in the subject field and a link to this forum post in the body.


                    So I may further test your account connection on my end, can you please send me your configuration file?

                    You will find your configuration file in the following directory:
                    (My) Documents\NinjaTrader 7\config.xml

                    Attach this to your email.
                    CameronNinjaTrader Customer Service

                    Comment


                      #11
                      email sent as requested.

                      Comment


                        #12
                        shaulgr,

                        Thanks for writing in, we were able to resolve via email.

                        Part of the resolution was to ensure that TWS was not opening in Mosaic view.

                        You can see an example of Mosaic view from the following link.

                        http://www.ninjatrader.com/Connectio...tion-Guide.php




                        If you are opening in Mosaic view, go to New Window -> Advanced Order Management (TWS).


                        Once TWS window opens up, select File -> Save Settings.
                        CameronNinjaTrader Customer Service

                        Comment

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