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    Need help

    I cannot get my charts to stay on. They start but then I get a message saying windows is closing the the program then it forces a shut down.. I need help asap. I have like 12 open positions right now and can't get to my charts.

    #2
    Hello Power Broker,
    Can you please send the log and trace files to support[AT]ninjatrader[DOT]com
    • You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
    • The log file will be named "log.YYYYMMDD.txt"

    • You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
    • The trace file will be named "trace.YYYYMMDD.txt"


    Please append Attn:Joydeep in the subject line of the email and give a reference of this thread in the body of the email.

    I look forward to assisting you further.
    JoydeepNinjaTrader Customer Service

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