Market Replay Crashing...seemingly out of nowhere

[alabell]

After months of using market replay with perfect success, I am suffering the following crash event every use.

I have reinstalled NT, deleted and recreated the strategy and downloaded a fresh (uncorrupted) database, all to no avail.

Could use some help, have a long weekend of testing ahead of me.

Screenshot attached in PDF format.

Thanks and kind regards,

Andrew

[sledge]

After months of using market replay with perfect success, I am suffering the following crash event every use.

I have reinstalled NT, deleted and recreated the strategy and downloaded a fresh (uncorrupted) database, all to no avail.

Could use some help, have a long weekend of testing ahead of me.

Screenshot attached in PDF format.

Thanks and kind regards,

Andrew

I have no idea, NT Support will have to help you out.

You should probably examine your trace and log files...

While you are waiting for NT Support, check out this thread:

http://www.ninjatrader.com/support/forum/showthread.php?t=38264&highlight=errors+market+replay

[NinjaTrader_JC]

Hello Andrew,

Could you send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Support.

Please reference the following ticket number in the body of the email: ATTN: JC with reference to this thread.

Happy to be of further assistance.

[alabell]

JC:

Internal mail has been sent. I eagerly await any results.


Regards,

Andrew

[alabell]

No response?

[NinjaTrader_Bertrand]

alabell, could you please PM me the ticket # you got assigned from our system as you sent the files in for review? Will then check into the status for you.

[alabell]

Bertrand:

I am not sure where this number is located, I am out of the house tonight, can you point me in the right direction so that I can send you the ticket number when I get home tonight?


Thanks and regards,

Andrew

[NinjaTrader_Kyle]

Hi Andrew,

You'll see the six digit ticket number assigned to the case in the Subject line of any reply email, including the automated reply which you should receive when sending any email to us.

[alabell]

i didnt receive one; the mail was sent from inside the NT application...does this help?

[NinjaTrader_Bertrand]

Unfortunately it would not Andrew - can you please resend or PM me the email from which you've sent it in so I could search for it here in our system?

Thanks,

[alabell]

I will email them in Bertrand, can I simply have the specific paths to my log and trace files?

I will send them from my email instead of from within the application itself.


Regards.

[NinjaTrader_Bertrand]

Sure Andrew, they would be stored in Documents >> NinjaTrader 7 >> log / trace subfolders.

Each file would have a date for which the application was run, if you could send in both log / trace file for the date of the issue would be great.

[alabell]

Joydeep, Betrand:

Email has been resent and then refowarded. Let me know if they have arrived.

Regards,

Andrew

[NinjaTrader_JC]

Hello Andrew,

We have received your email but no files.

Try using this website to attach the files: https://www.wetransfer.com/

After you left clicking on the link:

* Left click on the "+ Add files" icon in the top box
* Navigate to "(MY) Documents -> NinjaTrader 7 -> log folder" left click on "log.YYYYMMDD.txt" for the dates that it has been crashing on you, and press the "Open" button. Example: "log.20121222.txt"
*Left click on the "+ Add files" icon in the top box
* Navigate to "(MY) Documents -> NinjaTrader 7 -> trace folder" left click on "trace.YYYYMMDD.txt" for the dates that it has been crashing on you, and press the "Open" button. Example: "trace.20121222.txt"
* In the "Enter friend's e-mail" put (with the appropreiate symbols): support [at] ninjatrader [dot] com
* Enter your e-mail address in the provided spot
* In the "Type your message" box please put "Ticket - 763463"
* Press the "Transfer" button

Happy to be of further assistance.

[alabell]

This is done, please confirm receipt.

Regards,

Andrew