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Can't connect - Login Failed

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    Can't connect - Login Failed

    Hello, 'till yesterday evening all was ok, but this morning, when I try to launch NT7, it appears:

    Login Failed: Generata eccezione di tipo
    'CQG.Trader.DataAccess.SessionManager.InstrumentMe tadataNotAvailableException'.


    Any ideas ?
    I tried to close my workspace, do a Data repair DB, but nothing...

    Thanks in advance

    P.S. My broker is AMP, I checked and it looks all ok apparently with them

    #2
    termi, welcome to our forums - is this a live or demo account you're attempting to connect to here with NT? Would you mind emailing us via the Help >> Mail to Support options directly in NT's Control Center so we could review your diagnostic trace / log files from this machine for any insight?

    Thanks,
    BertrandNinjaTrader Customer Service

    Comment


      #3
      Hello, I closed all charts, close workspace, repaired DB, erased my account connection to AMP
      I restarted, create a new connection and now it works.

      Anyway I send an email through Help

      Yes is a Live acc.

      Thanks in advance!

      Comment


        #4
        Ok, glad to hear - thanks for the reporting back.
        BertrandNinjaTrader Customer Service

        Comment


          #5
          nothing, I thought it worked but now is giving the same error...
          I just sent email with logs again

          thanks in advance

          Comment


            #6
            Ok, sorry to hear - we'll look into and get back to you.

            You're working on NT7 R11 (our latest release) here, correct?

            If not, you could download from here - http://www.ninjatrader.com/download-registration.php
            BertrandNinjaTrader Customer Service

            Comment


              #7
              Yes sir, also with last release having the same problem. I'm starting to think that is AMP/CQG problem

              Comment


                #8
                Could you please retry connecting to your account now? I've gotten reports of connection success and can confirm from my end here.

                Thanks,
                BertrandNinjaTrader Customer Service

                Comment


                  #9
                  CQG Second Day in Row Logging in...

                  Had to log in 2X again to get into Ninja with a working data feed for the second day in a row.

                  Error Message was: Login Failed: Generata eccezione di tipo
                  'CQG.Trader.DataAccess.SessionManager.InstrumentMe tadataNotAvailableException'.

                  Is there a problem of some kind that I need to be aware of. Any other occurences of this today??

                  Thanks.

                  Comment


                    #10
                    kmpc1, thanks for posting - there was unfortunately a brief issue period today where we had demo users with login issues - so far we're not aware of any other issue and have confirmed in our own testing. If you see anything, please immediately let us know either here in the forum or via Help >> Mail to Support.
                    BertrandNinjaTrader Customer Service

                    Comment


                      #11
                      Thank you Bertand.

                      Just so you are aware, I am not a demo user. Am up and going now so hopefully all is well...

                      Comment


                        #12
                        Ok, thanks for the info - will keep an eye.
                        BertrandNinjaTrader Customer Service

                        Comment


                          #13
                          I had the exact same problem yesterday and today as I also have a Live account with AMP/CQG. I had to restart my computer both times in order to login successfully. Let me know if I can also provide any other information to help with the troubleshooting.

                          Greg

                          Comment


                            #14
                            Thanks for letting me know Greg and glad to hear you were then able to logon normally. If you could email me as well via Help >> Mail to Support, I would be happy to review the scenario you experienced today for any insight.
                            BertrandNinjaTrader Customer Service

                            Comment


                              #15
                              Hi guys, if you haven't done so already for further investigation of the login issue seen today, it would be really great if you could contact us via Help >> Mail to Support and reference this thread in your subject line. We greatly appreciate your support in this matter.
                              BertrandNinjaTrader Customer Service

                              Comment

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