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login error AMP / CQG

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    login error AMP / CQG

    Cant log in gives error message
    login failed expet.. of type-.

    cqg.trader.dataaccess.session.manager.instrumentMe tadatanotAvailaibleExpection was thrown.


    Live account.

    It was working yesterday.

    #2
    Fixed issue, I repaired DB

    its now ok.

    Comment


      #3
      Hello jokujoku,

      Thanks for your post.

      I'm glad to hear you got it working.
      BrandonNinjaTrader Customer Service

      Comment


        #4
        Connection

        Originally posted by jokujoku View Post
        Cant log in gives error message
        login failed expet.. of type-.

        cqg.trader.dataaccess.session.manager.instrumentMe tadatanotAvailaibleExpection was thrown.


        Live account.

        It was working yesterday.
        Jokujoku: Getting the same message as of now 10:30 a.m. EST. What did you do to repair it and get it working again. Thanks, Paul

        Comment


          #5
          Hello tallpaw,

          We are currently looking into this item with CQG/AMP.
          Please try repairing your database, restarting NinjaTrader, and connecting again.

          To do this go to Tools> Options> Data> RepairDB
          Once complete you will need to restart NinjaTrader.
          BrandonNinjaTrader Customer Service

          Comment


            #6
            Connection

            Originally posted by NinjaTrader_Brandon View Post
            Hello tallpaw,

            We are currently looking into this item with CQG/AMP.
            Please try repairing your database, restarting NinjaTrader, and connecting again.

            To do this go to Tools> Options> Data> RepairDB
            Once complete you will need to restart NinjaTrader.
            Brandon: tried that. got the message " data base repaired " so I did that right. Logged off NT and even turned computer off and back on. Still getting same message. Please help. Thanks, Paul

            Comment


              #7
              Hello tallpaw,

              Hello Jun,



              Thanks for your reply.



              CQG has acknowledged a connection item and are working on it currently.

              I will let you know when there is official word that it has been resolved or any additional steps that may be taken to resolve once available.
              BrandonNinjaTrader Customer Service

              Comment


                #8
                co

                Originally posted by NinjaTrader_Brandon View Post
                Hello tallpaw,

                Hello Jun,



                Thanks for your reply.



                CQG has acknowledged a connection item and are working on it currently.

                I will let you know when there is official word that it has been resolved or any additional steps that may be taken to resolve once available.
                Brandon: Just saw the other thread about the same issues and realized it was a CQG problem. Thanks for keeping us informed. Paul

                Comment


                  #9
                  CQG has reported to us that the connection has been resolved.

                  Please restart NinjaTrader and reconnect.
                  BrandonNinjaTrader Customer Service

                  Comment


                    #10
                    Connection

                    Originally posted by NinjaTrader_Brandon View Post
                    CQG has reported to us that the connection has been resolved.

                    Please restart NinjaTrader and reconnect.
                    Brandon: Yep ... working now. Thanks for keeping us informed. You guys are great.

                    Comment


                      #11
                      Hello tallpaw,

                      Thanks for reporting you were able to connect.
                      BrandonNinjaTrader Customer Service

                      Comment


                        #12
                        I see some folks had problems this morning with AMP/CQG this morning. I had no problems today with AMP/CQG but after the market closed I shut NT down and ran a MS security update for Win XP. I restarted the computer as requested. After booting up NT again I'm now unable connect via AMP/CQG but can connect with Kinetick end of day. I've already tried rebooting the Comcast modem, restarting the computer and restarting NT but the same error message (see post#1) appears.

                        Comment


                          #13
                          Hi,

                          Please contact me with an email to Support AT NinjaTrader DOT com.

                          In the message, please include a link to this forum thread and a copy of today's trace file.
                          The trace file is located in the Documents > NinjaTrader 7 > Trace folder. I'll need a copy of the 'trace.20130110.txt' file from that folder.
                          KyleNinjaTrader Customer Service

                          Comment

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