Can't connect exception thrown

[djwhite81]

This morning when I went to login to AMP/CQG my NT is throwing an exception.
I have included the exception as a screen capture.
Thanks for the help.

[maxreturn]

Tech Support?

This morning when I went to login to AMP/CQG my NT is throwing an exception.
I have included the exception as a screen capture.
Thanks for the help.

I'm getting the same thing.

[NinjaTrader_Matthew]

Hello,


Thanks for reporting.

We have had a few reports of this error related to connecting to CQG this morning. We've received word from a few clients that restarting NinjaTrader and trying the connection again has resolved the connection.

If this does not do the trick, I'd next advise you to restart your PC as well as any network hardware such as a modem or router and trying again.

Please let us know if you are still unable to connect and receive the same error after taking these steps.

We're currently looking into this further with AMP/CQG.

Please let me know if you have any questions.

[TAJTrades]

Ditto in the Issue

[djwhite81]

I tried 32-bit Ninja and 64-bit neither worked. I also rebooted my machine. I wont be able to restart the router until after todays US close with other apps running . I am running Win7 64bit.

Thanks.

[maxreturn]

Hello,


Thanks for reporting.

We have had a few reports of this error related to connecting to CQG this morning. We've received word from a few clients that restarting NinjaTrader and trying the connection again has resolved the connection.

If this does not do the trick, I'd next advise you to restart your PC as well as any network hardware such as a modem or router and trying again.

Please let us know if you are still unable to connect and receive the same error after taking these steps.

We're currently looking into this further with AMP/CQG.

Please let me know if you have any questions.

Matthew, I've tried everything you suggested and still get the same error message. Any idea on when the problem may be resolved?

[NinjaTrader_Matthew]

I do not have an ETA on when this may be resolved. I will be sure to update this thread when I have more information.

If the above steps have not helped, you may want to try repairing your database.

Please follow the instructions below to repair the NinjaTrader database.

Disconnect NinjaTrader from any open connections via File > Disconnect
From the NinjaTrader Control Center window select the menu Tools > Options
Select the "Data" tab
Press the "Repair DB" button
Press the "OK" button

[postal9864]

same error here, repair DB did nothing, rebooting, re installed ninjatrader, did everything still getting CQG trader dataccess error after trying to connect to the data server

[NinjaTrader_Matthew]

We have had reports that some CQG users are still having issues logging in. CQG is working on the problem and I will alert you when it's resolved. Users logged in will have no trouble placing trades through the CQG Gateway.

[NinjaTrader_Matthew]

We have received word that the error should be resolved and you should be able to connect.

I'd advise restarting NinjaTrader once more before trying the connection again.

Please let us know if you still cannot connect.

[djwhite81]

NT 64 able to connect now

I was able to connect to AMP/CQG now. Thanks for fixing this.