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Ninja Trader Crashes before splash screen

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    Ninja Trader Crashes before splash screen

    I recently installed Ninja Trader [Again: I actually did this once before and found the same result]. I downloaded the latest version today. I ran the install with no errors. When I try to load the application, it just crashes. The splash screen does display and when it closes, the app crashes.


    I am running Windows 7 x64

    is there some diagnostic information that I can check to see why it is crashing?

    I would like to give you software a try if possible.

    JPL

    #2
    Hello JPL,

    Thank you for your note.

    Please send a note to Support[At]NinjaTrader[Dot]Com.

    Put ATTN: Cameron in the subject field and a link to this forum post in the body.


    Include your latest Log and Trace files.
    You will find the log file in the Documents > NinjaTrader 7 > Log folder.

    * The log file will be named log.20130111.txt

    You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

    * The trace file will be named trace.20130111.txt
    CameronNinjaTrader Customer Service

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