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    Installation problems

    I installed NinjaTrader last year, but did not have time to play with it. I uninstalled - but it appears that it did not do so correctly.
    I tried to install, but can not do so. I get an error message saying there is a previous installation.
    I try to go to the control panel and uninstall. It can not find a file required for the uninstall process.
    I emailed support, but it appears they did not read it as their response started by telling me going to the control panel to uninstall. SEE SENTENCE ABOVE - IT DON''T WORK!
    I did the rest of the items, plus removed all references to Ninja in the Windows registry.
    Still unable to install Ninja trader.
    Any suggestions or thoughts?
    Thanks

    #2
    Hello,

    I'm sorry to hear of the confusion. Please reply to that email so that I can look in to the matter.

    Thank you.
    KyleNinjaTrader Customer Service

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