I know this has happened in the past. Just letting you know it's happening now since I haven't seen recent threads about this.
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CQG connection problem this weekend
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CQG connection problem this weekend
I've been getting this message this weekend while trying to connect: "Disconnect enforced due to undesired CQG API state."
I know this has happened in the past. Just letting you know it's happening now since I haven't seen recent threads about this.Tags: None
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Hello,
Please send me your log and trace files for today so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Mail to Support.
Please reference the following ticket number in the body of the email: ATTN Lance 785098
I look forward to assisting you further.LanceNinjaTrader Customer Service
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Hello,
I believe this issue has been resolved, however if it persists please send mail to support [at] ninjatrader [dot] com
So I may further test your account connection on my end, can you please send me your configuration file in the email to support (do not post on here)?
- You will find your configuration file in the following directory:
- (My) Documents\NinjaTrader 7\config.xml
Once located, please attach the config.xml file to your emailLanceNinjaTrader Customer Service
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