Historical Data GC...

[Dervakon]

Hi,

For some reason, I'm missing some data on GC... I try several time to relaod but no success,

Somebody can help me ?

Thanks

Derv

[NinjaTrader_Cameron]

Hello Derv,

Thank you for your note.


Can you tell me the following:

- What version of NinjaTrader are you using? You can check under Help -> About, this will look like 7.0.1000.xx

- Who are you connected to? This is displayed in green on lower left corner of the Control Center window.

- Is there an error message listed in the Log tab of the Control Center? If errors are found, please report.

[Dervakon]

Hi Cameron,

My version is 7.0.1000.10 (Live)
I'm with Vision Financial Market
And I got no error on my log everything is fine....

Derv

[NinjaTrader_Cameron]

Derv,

Please use the steps I have provided below to delete your cache data:

* Close NinjaTrader
* Documents -> NinjaTrader 7 -> db folder -> cache folder
* Select all files-->Right mouse click-->Delete
* Open NinjaTrader
* Connect

Open a new chart without any indicators or templates applied to see if you are able to load a chart.

[Dervakon]

Hi Cameron,

I try but the same thing still missing some data...

Derv

[NinjaTrader_Cameron]

Hello,

Can you manually download the data?

Tools -> Historical Data Manger -> Download tab

Set the Date Range: Start Date 2/14/2012, End Date 2/14/2013

Select Day and Last and Select GC 04-13 from the left menu.

Press 'Download'

View the Control Center to verify that it is downloading data.

Once downloaded restart NinjaTrader and check your GC chart.

[Dervakon]

Hi Cameron,

I try but the same thing... I was able to reload but got the same data but a little bit better...

Derv

[NinjaTrader_Cameron]

Hello,

Since you are working with Daily data, please try the Kinetick Free End of Day connection.

* From the Control Center -> File -> Disconnect -> your Vision connection
* File -> Connect -> Kinetick End of Day

Load the GC 04-13 chart and see if you are still missing data.

[Dervakon]

Hi,

The same thing... But If I got on the Historical Data Manager -> Edit -> GC12-12 I'm able to see the missing date... But they don't want to be on my chart...

[NinjaTrader_Cameron]

Hello,

Please send a note to Support[At]NinjaTrader[Dot]Com.

Put ATTN: Cameron in the subject field and a link to this forum post in the body.


Include your phone number and a good time (including time zone) for us to call you.

[Dervakon]

Hi Cameron,

I find it, I was my rollover date was no good, on the GC12-12, I remember know, I was not able to see gold near this date and my broker ask me to change the Rollover date on the GC...

Now it working fine...

[laredo7877]

reload historical data

the 'reload historical data' is whited out on NT7 and chart under 240 minutes do no load bars.

[NinjaTrader_PatrickG]

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 792191 ATTN Patrick G