Charts crashing and not populating

[srbdoc]

Sometimes a chart will just go completely white with a thin lined red X from corner to corner. Also I am intermittently unable to get a chart to populate at all even though the connection to my broker shows to be active. If I shut down my computer and restart Ninjatrader that will sometimes allow the chart to populate and sometimes not. I reinstalled NT but the same issues persist. Thanks for any help.

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt