Summertime

[jokujoku]

Ninja adjusted my charts +1 hour, I am in GMT+2 timezone.
Summer time not started here !!!!!.
My charts show +1 hour wrong time now !

[NinjaTrader_PatrickH]

Hello jokujoku,

Thank you for your post.

What time zone is your PC set to?

NinjaTrader uses your PC time for the time on the chart. If your PC is set to a time zone that is now in DST you will need to adjust your time zone and PC time settings and restart NinjaTrader.

Please let me know if I may be of further assistance.

[jokujoku]

Its not.
Still IN GMT+2 as I wrote my ealier post.

NO SUMMERTIME HERE STILL SNOW EVERYWHERE
MY COMPUTER CLOCK IS 17.35 but ninja shows chart 18.35 !!!!!

[NinjaTrader_PatrickH]

Hello jokujoku,

Thank you for your response.

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Support.

Please put 'ATTN: Patrick - 807243' in the subject line and reference this thread in the body of the email: http://www.ninjatrader.com/support/f...ad.php?t=56467

I look forward to your response.

[jokujoku]

Thanks for reply, i will send you log files.

[NinjaTrader_PatrickH]

Hello jokujoku,

Thank you for your response.

Have you resolved this matter?

Have you sent in your log and trace files to support[at]ninjatrader[dot]com?

I look forward to your response.

[jokujoku]

sent, and this mail is too short

[NinjaTrader_PatrickH]

Hello Jokujoku,

Thank you for your response.

I have receive these files and I will follow up with via e-mail.

I look forward to assisting you further.

[NinjaTrader_PatrickH]

Hello jokujoku,

Thank you for your response.

The Markets you are viewing are in the US, we are currently in Daylight Savings time which began on March 10 and will end on November 3.

What you are seeing is the hour that we moved ahead, although you have not changed to daylight savings time yet the markets you are viewing have.

Please let me know if you have any questions.

[jokujoku]

Hi I saw you sent e-mail to me,and asked chat session, why not write solution here.
I am still quite busy and not lot of time for chatting.
regards

[NinjaTrader_PatrickH]

Hello jokujoku,

Thank you for your update on this matter.

Are you still seeing this item on your charts?

If so, please attach a screenshot of the chart to your response.

I look forward to your response.

[jokujoku]

Today it switched back to normal !!!!!!!!!!!!!!!
its not anymore one hour late. this same thing happend last year, ninjas daylight settings are not working well if you are not using US times in machine.

[NinjaTrader_PatrickH]

Hello jokujoku,

Thank you for your response.

So has this item been resolved since March 31st?

Does the historical data now show the correct times?