Unresponsive and data missing

[RTR1701]

I am having constant hanging problems and data missing from charts. I am not using a broker through Ninja and this is DTN IQ data. Is anyone aware of issues currently?

Relevant data emailed referencing this thread.

Thanks

Graeme

[NinjaTrader_Cameron]

Hello Graeme,

Thank you for your note.

We have not heard any issues regarding this lately.

Please use the steps I have provided below to delete your cache data:

* Close NinjaTrader
* Documents -> NinjaTrader 7 -> db folder -> cache folder
* Select all files-->Right mouse click-->Delete
* Open NinjaTrader
* Connect

Open a new chart without any indicators or templates applied to see if you are able to load a chart.


If possible, can you reference the Ticket Number to the email that you sent in so we can further assist?

It should look similar to - Subject: (814354)

[newbie0101]

data screwed up

Hi all, is anyone experiencing issues using CQG data this evening?
using default24/7 as session template and data stops at 5:00p.m.--5:15 across all instruments

[NinjaTrader_Kyle]

Hi newbie0101,

Thank you for your post.

I've not seen reports of any major issues this evening. Are you working with ES, NQ, and the like?

[newbie0101]

Hi Kyle yes NQ 06-13 1min here is pic
I tried doing steps mentioned in post #2 same results

[NinjaTrader_Kyle]

Hello,

Thanks for clarifying.

This is a result of the Good Friday Holiday Schedule; http://www.cmegroup.com/tools-inform...ood-friday.pdf

[newbie0101]

Ahh, ok thanks Kyle and Happy Easter everyone!

[RTR1701]

Thanks for the reply Cameron.

I have taken the cache deletion steps and reloaded a new chart with nothing else open at all and the data still appears wrong - I have added a picture of my session manager and the charts with notes. I did not send a copy of the support email to myself so I don't have the ticket number - if you want me to send again please let me know.

Thanks

Graeme

[NinjaTrader_Cameron]

Hello,

Can you see the full overnight data with a Default 24/7 Session Template?

Right click in your chart and select Data Series.

In the Data Series menu, set the "Session Template" property to "Default 24/7", then click OK.

[RTR1701]

Hi Cameron

I am trying to do this but 45 minutes later the chart still says loading data - for a 3 day look back period

Thanks

Graeme

[NinjaTrader_Cameron]

Hello,

Who are you connected to? This is displayed in green on lower left corner of the Control Center window.

[RTR1701]

Hi Cameron

I am connected to IQFeed

Graeme

[NinjaTrader_Cameron]

Graeme,

If you have not yet, please try restarting NinjaTrader and reloading this chart.

In the event that you continue to have these errors, please send a note to Support[At]NinjaTrader[Dot]Com.

Put ATTN: Cameron in the subject field and a link to this forum post in the body.

Provide me with your latest Log and Trace files.
You will find the log file in the Documents > NinjaTrader 7 > Log folder.

* The log file will be named log.20130329.txt

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

* The trace file will be named trace.20130329.txt


Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.

[RTR1701]

Hi Cameron

I have tried restarting several times and no difference - Email sent with files

Regards

Graeme

[NinjaTrader_Cameron]

Graeme,

Thank you, we have received your email and I will follow up with you directly.