Login failed: Timeout waiting for TWS

[jimonoya]

HI,
I am encountering the above problem while connecting via Ninjatrader. No problem if I login via the standalone TWS directly.

What seem to be the issue here? Can you help?

regards,
hcpan

[NinjaTrader_Jason]

Hello hcpan,

Can you please check if the TWS API settings are configured as the screenshot in the IB connection guide below as well.

http://www.ninjatrader.com/ConnectionGuides/Interactive-Brokers-Connection-Guide.php

TWS version 927 includes the new Mosaic interface. Make sure the Advanced Order Management window is not closed. If so, please select New Window-->Advanced Order Management in the Mosaic interface and subsequently re-connect.

[jimonoya]

Hi Jason,
Per your suggestion, still no luck.
See attached captured images, btw it was working fine yesterday until I upgraded to
Java 7.21 this morning. I have since reverted back to v7.17 but still not working.

regards
HC Pan

[NinjaTrader_Jason]

Hello HC Pan,

Can you please send me your log and trace files, so I can investigate. Log and trace files can be found at the following locations. Please attach them in your email and send it to support[at]ninjatrader[dot]com. Put 'Att Jason, Login failed: Timeout waiting for TWS' in the subject header.

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20130423 for today. (log.yyyymmdd for any other date)

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20130423 for today. (trace.yyyymmdd for any other date)

[jimonoya]

Hi Jason,
Logs attached.

Thanks,
hc pan

[NinjaTrader_Jason]

I recommend to remove these files from the forum since it can contain sensitive information. Could you please send me the files via email.

[jimonoya]

Manage to get it working again by re-installing Java 7 update 17 (it will not work by restoring to earlier window restore point), so it seem like upgrading to Java 7 update 21 might have cause the connection issue, although I am not sure exactly why.

[franciswilks21]

hello

Hello, thanks for the information. I am also experiencing like this with the software .

[NinjaTrader_Jason]

Hello franciswilks21,

Can you please check if the TWS API settings are configured as the screenshot in the IB connection guide below as well.

http://www.ninjatrader.com/ConnectionGuides/Interactive-Brokers-Connection-Guide.php

TWS version 927 includes the new Mosaic interface. Make sure the Advanced Order Management window is not closed. If so, please select New Window-->Advanced Order Management in the Mosaic interface and subsequently re-connect.

If the issue remains, please try reinstalling Java 7 update 17 like jimonoya and check if this will allow you to connect.

Were you able to connect before?