Problem with Kinetick feed

[egan857]

Hi, I've been having troubles for the past few days with Kinetick disconnecting and shutting down my strategies. Today it shut down less than one hour into the trading session. The connection apparently came back because I have full charts for the day, but my strategies were all left hanging with open positions because they were shut down.

For a while I thought it was a problem with my strategies, but noticed the Kinetick error in the trace log last night and then again tonight. so this problem could have been happening all week long.

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

[egan857]

They're big files (55 and 13 mb). How do I send them?

[NinjaTrader_ChristopherJ]

Due to the size of the files please use the following 3rd party service to send the file.

https://wetransfer.com/

• Press "Go"
• Press "Add Files"
• Browse to: (My) Documents - > NinjaTrader 7 -> trace then log
• To: [email protected]
• From: <your email address>
• Message: ATTN: Chris Jameson, ticket 838963

[egan857]

Hi Christopher,

Thanks, the files are on their way.

I forgot to mention. I'm running an old version of NT (April 2012). I was worried about upgrading the October release with all the caveats about Interactive Brokers, but I trust any problems have been resolved and plan on upgrading this weekend.

[egan857]

Hi Christopher,

I got your email and will upgrade to the latest release. Thank you and please let me know if the development guys find out anything else from the trace files.

[egan857]

Hi Christopher,
I'm declaring this issue solved. There were 4 distinct problems, and 3 solutions:

Problems:
1. Many Kinetick disconnects.
2. After disconnecting, sometimes the strategy just disabled instead of waiting for a reconnect.
3. Internal errors in the new release.
4. Overfills when exiting at the end of the day.

Solutions:
1. My Internet connection had degraded horribly. A simple reboot of the cable modem helped a little, and a service call from Time Warner brought it back to normal.
2. I upgraded to the latest release of NinjaTrader. I was 2 releases out of date.
3. Logic error in my strategy. It turns out that at the end of the day I was trying to get out with a market order, but my strategy kept trying to flip it back to a limit order every other tick. Sometimes both would get filled, which caused the overfills and also the internal errors. The internal errors only happened after moving to the new release, by the way, and there were exactly the same number of internal errors as overfills. I have not experienced the overfills or internal errors for 3 straight days since fixing the logic.

Thank you again, Christopher, for looking into this.

[sledge]

What is your cable modem model?

If you have a Motorola (or anything else modern), you should be able to view signal strength and logs, etc..

My motorola signal is here:

http://192.168.100.1/cmSignal.htm

From what I've read online ---
upstream over 50 = errors
downstream is > +-10 would = errors

Hi Christopher,
I'm declaring this issue solved. There were 4 distinct problems, and 3 solutions:

Problems:
1. Many Kinetick disconnects.
2. After disconnecting, sometimes the strategy just disabled instead of waiting for a reconnect.
3. Internal errors in the new release.
4. Overfills when exiting at the end of the day.

Solutions:
1. My Internet connection had degraded horribly. A simple reboot of the cable modem helped a little, and a service call from Time Warner brought it back to normal.
2. I upgraded to the latest release of NinjaTrader. I was 2 releases out of date.
3. Logic error in my strategy. It turns out that at the end of the day I was trying to get out with a market order, but my strategy kept trying to flip it back to a limit order every other tick. Sometimes both would get filled, which caused the overfills and also the internal errors. The internal errors only happened after moving to the new release, by the way, and there were exactly the same number of internal errors as overfills. I have not experienced the overfills or internal errors for 3 straight days since fixing the logic.

Thank you again, Christopher, for looking into this.

[egan857]

Hi sledge,

No, I don't have a Motorola modem. But, I did just find out about a website that tests your upload and download speeds in just a few seconds: http://www.speedtest.net