Download Replay

mosalem2003

Junior Member

Join Date: Mar 2013

Posts: 26
#1

Download Replay

05-06-2013, 03:00 PM

Hi Support,
I can't download any historical data for market replay .. it hangs the program !!
This just happened today .. Is there any problem with your server ? or how to diagnose it on my side?

One other interesting thing that instrument manager or even the download replay data doesn't recognize some symbols like 6A as a valid symbol ...
Tags: None
NinjaTrader_Kyle

NinjaTrader Customer Service

Join Date: Dec 2008

Posts: 10208
#2

05-06-2013, 03:06 PM

Hello mosalem2003,

Thank you for contacting us to report this issue. The servers do appear to be running normally at this time. So that I may investigate, please contact me by email (Support AT NinjaTrader DOT com) with a link to this forum thread and a copy of today's trace file. The trace file is located in the Documents > NinjaTrader 7 > Trace folder. I'll need a copy of the 'trace.20130506.txt' file.

KyleNinjaTrader Customer Service
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