Ninjatrader will not start up. All of them have the same error, Ninjatrader application has stopped working. The native
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Ninjatrader application stopped working
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Hello eden1964,
Can you please send me the log and trace files, so I can investigate. Log and trace files can be found at the following locations. Please attach the files in your email and send it to platformsupport[at]ninjatrader[dot]com. Put 'Att Jason. Ninjatrader application stopped working' in the subject header.
C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20141001 for today. (log.yyyymmdd for any other date)
C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20141001 for today. (trace.yyyymmdd for any other date)JasonNinjaTrader Customer Service
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Dear Jason,
It looks like I have the same issue - the NT7 is starting, but no window is shown.
When I look to the taskmgr, I see that Ninja is consuming more in more RAM, until it occupy it all (8GB).
I'll send you my trace and logs.
Can you please take a look as it impacts heavily my analisys/trading process.
Thank you,
Leo
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Hello Jason,
Thank you for your quick support!
I was looking to trace and log files to send it to you and discovered that they were each 3GB in size!
When I deleted them (forcing to create new ones), NT7 successfully started - this issue looks solved now.
Visibly something happend and NT7 created huge log/trace files and was unable to process it at open.
Leo
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