Ninja Crashing

[fadertrader]

Hi Support,
Having a problem with Ninja crashing in windows 7 64. Got this error Today from event viewer:

-----------------

Log Name: Application
Source: Application Error
Date: 6/7/2013 2:19:39 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PAD
Description:
Faulting application name: NinjaTrader.exe, version: 7.0.1000.13, time stamp: 0x517eb569
Faulting module name: CliSecureRT64.dll, version: 5.3.1.0, time stamp: 0x4d19c558
Exception code: 0xc0000005
Fault offset: 0x000000000000155a
Faulting process id: 0x1344
Faulting application start time: 0x01ce62275dc70f7c
Faulting application path: C:\Program Files (x86)\NinjaTrader 7\bin64\NinjaTrader.exe
Faulting module path: C:\Program Files (x86)\NinjaTrader 7\bin64\CliSecureRT64.dll
Report Id: 13a0bea8-cec9-11e2-8f02-50e54932646d
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-06-06T16:49:39.000000000Z" />
<EventRecordID>18952</EventRecordID>
<Channel>Application</Channel>
<Computer>PAD</Computer>
<Security />
</System>
<EventData>
<Data>NinjaTrader.exe</Data>
<Data>7.0.1000.13</Data>
<Data>517eb569</Data>
<Data>CliSecureRT64.dll</Data>
<Data>5.3.1.0</Data>
<Data>4d19c558</Data>
<Data>c0000005</Data>
<Data>000000000000155a</Data>
<Data>1344</Data>
<Data>01ce62275dc70f7c</Data>
<Data>C:\Program Files (x86)\NinjaTrader 7\bin64\NinjaTrader.exe</Data>
<Data>C:\Program Files (x86)\NinjaTrader 7\bin64\CliSecureRT64.dll</Data>
<Data>13a0bea8-cec9-11e2-8f02-50e54932646d</Data>
</EventData>
</Event>


Any help appreciated.

[NinjaTrader_PatrickH]

Hello fadertrader,

Thank you for your post.

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Support.

Please place 'ATTN: Patrick - 857615' in the subject line of the e-mail and a reference to this thread in the body of the e-mail: http://www.ninjatrader.com/support/f...ad.php?t=58258

I look forward to your response.

[fadertrader]

Done. Thx Patrick.

[fadertrader]

OK..thought it was done but I got a popup that it couldn't send due to connection error.

Please advise.

Thx.

[NinjaTrader_PatrickH]

Hello fadertrader,

Thank you for your response.

Please manually attach your most current log and trace files tan e-mail to support[at]ninjatrader[dot]com with 'ATTN: Patrick - 858733' in the subject and a reference to this thread in the body of the e-mail: http://www.ninjatrader.com/support/f...ad.php?t=58258

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

• The log file will be named "log.20130606.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named "trace.20130606.txt"

I look forward to assisting you further.

[fadertrader]

Thx.

Sent.

[NinjaTrader_Kyle]

Hello,

Thank you for sending the files.

Can you clarify for me the steps which were being taken just prior to the crash at 2:19?

[fadertrader]

Hi Kyle, I don't think I did anything, the software just crashed randomly.

Good news is it didn't crash at all Yesterday and I was using it all day.

[NinjaTrader_PatrickH]

Hello fadertrader,

Thank you for your response.

Please let me know if this occurs again and if so please manually attach your most current log and trace files to an e-mail to support[at]ninjatrader[dot]com with 'ATTN: Patrick - 858733' in the subject and a reference to this thread in the body of the e-mail: http://www.ninjatrader.com/support/f...ad.php?t=58258

• You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
• The log file will be named "log.20130606.txt"
• You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
• The trace file will be named "trace.20130606.txt"

I look forward to assisting you further.