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7.14 memory issues

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    7.14 memory issues

    New version ran well for three days. Today while exiting the memory usage ran up to 98% and although NT became intermittently unresponsive, it eventually exited. Now when opened it takes 3 min before the control center appears and memory usage for the NT process is 5,236,524 mb w/o charts. Win7 / i7 / 6 gb The log file for today is 2,270,777 kb
    Last edited by glennts; 06-18-2013, 05:04 PM.

    #2
    Hello glennts,

    Thank you for reporting this issue.

    So that I may investigate please contact me by email at Support [AT] NinjaTrader [DOT] com.

    In the message please include a link to this forum thread and a copy of today's trace file. The file is located in the Documents > NinjaTrader 7 > Trace folder. I would need the 'trace.20130618.txt' file.
    KyleNinjaTrader Customer Service

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      #3
      Kyle... thank you for you assistance..... I did Win7 restores going back to earlier points until the problem went away. Ended up at the beginning of March, before 5 recent MS security updates and back to ver .13 I'll give .14 another shot at a later time.

      Comment


        #4
        Hello glennts,


        Thank you for the follow up and I am glad to hear that restoring from previous backups has helped to resolve the situation.


        Please feel free to respond to this forum thread if you have any questions or concerns while moving forward, otherwise I suggest to write in to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

        In the message, please include the following:
        1.) A link to this forum thread.
        2.) Your latest log and trace file:
        You will find the log file in the Documents > NinjaTrader 7 > Log folder.
        • The log file will be named "log.YYYYMMDD.txt"


        You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
        • The trace file will be named "trace.YYYYMMDD.txt"
        Ryan L.NinjaTrader Customer Service

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