Drawing Objects Move After Closing Ninjatrader

[steve257]

I tend to draw a lot of trendlines and circles/ellipses on my charts.

However, If I then save my workspace and exit Ninjatrader I find that when I reopen Ninjatrader, say an hour later or the next day, all my trendlines and ellipses etc have moved and appear all over my chart.

Is this a bug in Ninjatrader or am I doing something wrong, as it is making my daily/weekly review of my charts a nightmare. Thanks.

steve

[NinjaTrader_RyanL]

Hello Steve,


Thank you for your forum post.


I would expect the drawing objects to remain in the position they were saved at.


Does this situation occur on a different workspace or a different chart?


I can investigate further for any errors occuring if you send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest trace file:

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named "trace.YYYYMMDD.txt"

[steve257]

Thanks Ryan,

I have just sent the email.
As far as I can tell its all chart and all workspaces as its been happening off and on for a while. And I even did a new reinstall of Ninjatrader earlier today.

steve

[icytrader]

I am also havinf the same problem.
Who do i contact?
what can i do?

[NinjaTrader_CodyB]

Hello icytrader,
Please send your log and trace files for today so that we may look into what occurred.
You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference the following in the body of the email: http://www.ninjatrader.com/support/f...ad.php?t=58595

We look forward to assisting you.

[eDanny]

Are you using Renko variants or 1 tick charts? These type of charts can produce many bars with the same time stamp and if a draw object is anchored on one of those bars in a grouping with same time stamps you will see the results you mention. This is an area I had to address when creating my draw tools. They stay in place.

[icytrader]

Im using a 2,000 tick chart.

[NinjaTrader_CodyB]

Hello icytrader,
We have not received the log and trace files to investigate further.
Please send a note to platformsupport[AT]ninjatrader[DOT]com with ATTN: http://www.ninjatrader.com/support/f...ad.php?t=58595 in the body.
Please manually attach your most current log and trace files to your response, so I may investigate this matter further.
You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

• The log file will be named "log.20150218.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named "trace.20150218.txt"

I look forward to your reply.

[icytrader]

have you received it yet?

[NinjaTrader_CodyB]

Hello,
We have not received an email relating to this topic yet.
Please send an email to platformsupport[AT]ninjatrader[DOT]com with just the following link in the body: http://www.ninjatrader.com/support/f...ad.php?t=58595
Once we receive this I will reply with instructions to send the log and trace files.
I look forward to assisting you.

[icytrader]

I tried thru ninjatrader but couldnt.
Hope this works

[icytrader]

Anything yet?

[NinjaTrader_CodyB]

Hello,
I would like to schedule a call with you to investigate further.
Please send an email to platformsupport[AT]ninjatrader[DOT]com with a time frame that you are available(including time zone) and a phone number I can reach you at.
I look forward to assisting you.