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HELP...asap please.live trade on. and disconnected

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    HELP...asap please.live trade on. and disconnected

    Hello I have a live countertrend trade on and need help reconnecting.
    This is the first time I've ever been disconnected and can't figure out why atm.

    I attempted to move my SL buy stop to break even and I soon had my price hit but I wasn't exited.
    I saved workspace then tried repeatedly.
    I exited and reloaded.
    Checked FILE>CONNECT> name of my LIVE connection
    nothing.

    any ideas

    #2
    btw I was trading from chart, using what I think is called chart trader

    Comment


      #3
      Uh...
      so weird.
      I didn't do anything different, and tried reconnecting the same way I had retried a dozen times and it connected.
      I am thinking the BROKER or feed had issues as my net and backup charts were up.
      I was so fortunate I squeezed out without a big loss and got 14ticks positive. so lucky. usually that kind of luck is negative ticks.

      ANY IDEAs on what to pursue next?
      why it did that?

      Comment


        #4
        Hello peregrine,

        Please contact your broker as soon as possible to close your open position. Unfortunately I cannot do this from my end - I do not have access to your account.

        Am I correct you connect to the Zen-Fire broker technology? I received a message from Zen-Fire that there are currently issues with the Zen-Fire connection. I received reports from other Zen-Fire users as well.

        Once there is new information regarding this matter, I will let you know.
        JasonNinjaTrader Customer Service

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          #5
          Yes this was ZENfire with DormanLLC...I was lucky to reconnect and squeeze out of my position.

          Comment


            #6
            Yes, Zen-Fire informed me the connectivity issues are resolved. Unfortunately they momentarily lost connection to the exchange.
            JasonNinjaTrader Customer Service

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