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Problems with licensing

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    Problems with licensing

    Good morning,

    i installed the lastest free version of Ninjatrader without problems but once i have trying to enter in the program, I receive the follow message

    "Failed to verify license. Please try again in a few minutes"

    I have trying to enter the license key in "License Key", but I receive the follow message

    "The back door code you entered in invalid"


    I realised that I dont have access of any of the most popular providers like CQG.

    Could you help me?

    #2
    chien1, welcome to our forums here - this is most likely an ISP backbone issue reaching our license servers properly, can you please shutdown your PC and reset the modem / router used and then reconnect a few minutes later and recheck?
    BertrandNinjaTrader Customer Service

    Comment


      #3
      Hello,

      I installed the NT in a business computer with administrator rights and the computer is connected to internet under a firewall.

      The guys of IT don´t see any problems with the program and they don´t see any blocked conection in the firewall.

      Comment


        #4
        So you're connecting through a proxy there?
        BertrandNinjaTrader Customer Service

        Comment


          #5
          Yes..............

          Comment


            #6
            Thanks, then I would suggest editing the NinjaTrader.exe config file to have it using the default proxy. Just change the word false to true in it using a standard txt editor such as notepad.
            BertrandNinjaTrader Customer Service

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              #7
              I have changed it with the same result.

              Comment


                #8
                Any ideas about this problem??

                Comment


                  #9
                  chien1, can you please email us via Help >> Mail to Support so we could review your diagnostic trace / log files for this issue?

                  Thanks,
                  BertrandNinjaTrader Customer Service

                  Comment

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