Problems with licensing

[chien1]

Good morning,

i installed the lastest free version of Ninjatrader without problems but once i have trying to enter in the program, I receive the follow message

"Failed to verify license. Please try again in a few minutes"

I have trying to enter the license key in "License Key", but I receive the follow message

"The back door code you entered in invalid"


I realised that I dont have access of any of the most popular providers like CQG.

Could you help me?

[NinjaTrader_Bertrand]

chien1, welcome to our forums here - this is most likely an ISP backbone issue reaching our license servers properly, can you please shutdown your PC and reset the modem / router used and then reconnect a few minutes later and recheck?

[chien1]

Hello,

I installed the NT in a business computer with administrator rights and the computer is connected to internet under a firewall.

The guys of IT don´t see any problems with the program and they don´t see any blocked conection in the firewall.

[NinjaTrader_Bertrand]

So you're connecting through a proxy there?

[chien1]

Yes..............

[NinjaTrader_Bertrand]

Thanks, then I would suggest editing the NinjaTrader.exe config file to have it using the default proxy. Just change the word false to true in it using a standard txt editor such as notepad.

[chien1]

I have changed it with the same result.

[chien1]

Any ideas about this problem??

[NinjaTrader_Bertrand]

chien1, can you please email us via Help >> Mail to Support so we could review your diagnostic trace / log files for this issue?

Thanks,