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problems with invalid license key

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    #1

    problems with invalid license key

    Just funded my account and received an email with a new license key for live trading but whenever I enter it I get a reply saying my license key is invalid. I went to help, license key, etc. I also went to ninjatrader.com where you download the software and entered it with the same result. Please help thanks!
    Tags: invalid, license key
    #2
    Hello,

    Please send a note to Support[At]NinjaTrader[Dot]Com.

    Put ATTN: Cameron in the subject field and a link to this forum post in the body.

    Include your license key so that we can investigate this issue.
    CameronNinjaTrader Customer Service

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      #3
      just sent it. thanks

      Comment

        #4
        My issue still hasn't been resolved. The tech support rep just gave me another license key for sim trading. I've emailed support several times since 10am with no response. Please help
        Last edited by NinjaTrader_Matthew; 07-18-2013, 02:03 PM.

        Comment

          #5
          Hello,

          We have responded several times to get you a new key.

          You should see an email from one of our Sales Representatives with further information on receiving a live key.
          CameronNinjaTrader Customer Service

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