Last hour(3:00~4:00EST) of SP500 data is not showing on any chart

[yuren5]

Hi,
I use IB as data feed. Yesterday I updated both Ninja and IB but after that I noticed the last hour of SP500 data was not showing on any chart any more. I tried different templates but it made no difference. Before I made the update it did not have this problem but there were one or two days a month I was not able to get live SP500 data from IB and had to wait until the next day to get historical data though. Only SP500 index has this problem.
Thanks in advance!

[NinjaTrader_Kyle]

Hello yuren5,


Thank you for your post.

Which version of NinjaTrader are you using? (Help > About)
Which build of Interactive Brokers' TWS are you using? (Help > About Trader Workstation)

[yuren5]

Ninja: 7.0.1000.14
IB: Build 939.2 (stand alone version)

Thanks!

[NinjaTrader_Kyle]

Hi,

Thank you for clarifying.

At this time we would recommend using the 938.1 build of TWS. Please shut down NinjaTrader and TWS then install via this link: http://www.ninjatrader.com/ninjatrad...tall_938_1.exe

After installing the 938.1 build of TWS please restart NinjaTrader, reconnect and check the chart again.

[yuren5]

Hi Kyle, problem solved! Really appreciate your prompt and professional response!

[yuren5]

Hi Kyle, I just noticed that after downgrading TWS to 938.1 I could not load historical data from IB. Here is the message, "Error onloading chart data for '^SP500 Cboe'. Historical Market Data Service error message. No market data permissions for CBOE IND". Still, only SP500 has this problem. Thanks!

[NinjaTrader_ChristopherS]

Hello yuren5,

This message indicates that the account is not enabled to receive this data.

You would need to contact Interactive Brokers to enable this data on your account.

[yuren5]

My account is enabled to receive data for SP500. The problem occured when I downgraded TWS 939.2 to 938.1. But if upgrade TWS to 939.2 I will miss the last hour of SP500 live data as mentioned in the original post. Thanks!

[NinjaTrader_ChristopherS]

Hello yuren5,

You can try disconnect from IB, resetting the instruments and restarting NinjaTrader.

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

This message is being sent from IB and indicates the account is not enabled to receive this data. Please contact IB to make sure you account is enabled to receive real time data for this instrument.

[yuren5]

I reset the instrument but the problem remains. IB confirmed my account is subscribed to SP500 index real time data.

[NinjaTrader_ChristopherS]

Hello yuren5,

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris S" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.
3.) Your Config file which can be found in Documents-->NinjaTrader 7 folder

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt