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downloading - license key wont take

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    downloading - license key wont take

    im having to download the software again coz i have a new hard drive (replacement).
    when I put in my license key, it says 'processing your request', but nothing ever happens.

    #2
    Hello Cowboy,

    Thanks for your post.

    If you have an anti virus/firewall installed please add NinjaTrader to it's exceptions list.
    You will need to exclude the following directories.
    C:\Program Files (x86)\NinjaTrader 7 or C:\Program Files\NinjaTrader 7
    (My) Documents\NinjaTrader 7

    Once complete try to restart and test NinjaTrader once again.
    BrandonNinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_Brandon View Post
      Hello Cowboy,

      Thanks for your post.

      If you have an anti virus/firewall installed please add NinjaTrader to it's exceptions list.
      You will need to exclude the following directories.
      C:\Program Files (x86)\NinjaTrader 7 or C:\Program Files\NinjaTrader 7
      (My) Documents\NinjaTrader 7

      Once complete try to restart and test NinjaTrader once again.
      Thanks — two things -
      first, how do you make an exception?
      2nd - i cannot even download the software to my computer - NT website does not complete the process after I put in the license key

      Comment


        #4
        Hello Cowboy,

        Thanks for clarifying this is during the download process.
        Adding exceptions to the NinjaTrader program would not be necessary at this time.

        Are you connecting to the internet at a home or business location?
        BrandonNinjaTrader Customer Service

        Comment


          #5
          Originally posted by NinjaTrader_Brandon View Post
          Hello Cowboy,

          Thanks for clarifying this is during the download process.
          Adding exceptions to the NinjaTrader program would not be necessary at this time.

          Are you connecting to the internet at a home or business location?
          I am connecting to the internet from my home
          Trying to download again, now it says invalid license key

          Comment


            #6
            Hello Cowboy,

            Please contact me at Support AT NinjaTrader DOT com so that I can provide you with an alternate link. Please include a link to this forum thread with your message.
            KyleNinjaTrader Customer Service

            Comment


              #7
              kyle I used another license key and it works
              I downloaded the software again
              thanks for all your help

              Comment

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