login failed

[newbie0101]

Hello any input appreciated:
Trying to connect to CQG-broker=AMP
getting
"Login failed: Failed to receive LineTime Update response from DataServer during logon."
Thanks in advance

[NinjaTrader_Kyle]

Hello newbie0101,

Thank you for your post.

Which version of NinjaTrader are you using currently? To check, please click Help > About. Version will be shown near the top of that menu in a 7.0.1000.X format.

[newbie0101]

Hi Kyle, it is 7.0.1000.14

[NinjaTrader_Kyle]

Hello,

Is this the first time that you've tried the connection or is this something which has worked in the past? If this has worked for you in the past please restart the PC, modem and router then try the connection again.

[newbie0101]

Has been working for a while. Am going to do as you advise and will report back once back online.
Thanks

[newbie0101]

Hello,

Is this the first time that you've tried the connection or is this something which has worked in the past? If this has worked for you in the past please restart the PC, modem and router then try the connection again.

Hi Kyle that worked and can now connect. Thank you for the suggestion.
Can you please explain why that worked and what causes it.
Thanks

[NinjaTrader_Kyle]

Hello,

This would reset internal caches in your network. I am unsure why you would encounter the error in the first place however this is a great thing to try if you do encounter the error again.