Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

CQG Missing from provider list

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    CQG Missing from provider list

    I am missing CQG from list of data providers and re-install. Can anyone point out which config file should I be looking at?

    thanks,

    #2
    Hello ArbTrader,

    Can you please re-enter your license key at Control Center-->Help-->License Key and check if you experience an error message. If the license cannot be verified, it cannot load the authorized provider (CQG) in NinjaTrader so it is missing.

    There are three main reasons why this message appears.

    -Your license is truly invalid.
    -The license key has been entered incorrectly. Please ensure that an incorrect character or space has not been entered at the end of your license key. Also, if the character "@" is present in the License Key we sent you, please include that as well, as it is part of the key.
    -The most common reason is that a firewall on your PC or on the network your computer is on is preventing NinjaTrader from accessing our license servers. To test this, please disable all firewalls and then restart NinjaTrader and see if it works. If yes, you just need to add ninjatrader.com to the exception list (safe list) for your firewall software
    JasonNinjaTrader Customer Service

    Comment


      #3
      It was license issue, fixed now.

      Thanks,

      Comment

      Latest Posts

      Collapse

      Topics Statistics Last Post
      Started by bmartz, Today, 09:30 AM
      2 responses
      12 views
      0 likes
      Last Post bltdavid  
      Started by f.saeidi, Today, 11:02 AM
      1 response
      4 views
      0 likes
      Last Post NinjaTrader_BrandonH  
      Started by geotrades1, Today, 10:02 AM
      4 responses
      12 views
      0 likes
      Last Post geotrades1  
      Started by rajendrasubedi2023, Today, 09:50 AM
      3 responses
      16 views
      0 likes
      Last Post NinjaTrader_BrandonH  
      Started by lorem, Today, 09:18 AM
      2 responses
      11 views
      0 likes
      Last Post NinjaTrader_ChelseaB  
      Working...
      X