Order book disappearing in SuperDOM

[bluelou]

I'm running an automated strategy on a sim account using IQFeed. I'm able to see my order set in the DOM but the limit order book disappears every 2-3 days and I have to restart NT in order to get the order book back. I have about 25 DOM windows open and the order book disappears from all of them at the same time.

Why is the order book disappearing and why does this require an NT restart?

[NinjaTrader_JC]

Hello bluelou,

Could you send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Support.

Please reference this thread in the body of the email and put ATTN: JC in the subject line.

[bluelou]

JC, I just sent the files to you.

Thx,
Lou

[bluelou]

JC,
I wasn't able to reply to your email for some reason.
No, I haven't restarted NT yet. Do you want me to do that and send the files again.

But, the restart is what resolves the problem whenever it happens.

[NinjaTrader_ChelseaB]

Hello bluelou,

If the email isn't going through in NinjaTrader, could you send in the files from your personal email?

You will find your NinjaTrader trace file in the following directory:

• (My) Documents\NinjaTrader 7\trace\trace.20130815.txt

You will find your NinjaTrader log file in the following directory:

• (My) Documents\NinjaTrader 7\log\log.20130815.txt

Send these to support[at]ninjatrader[dot]com. In the body of the email write Attn: Chelsea #901449.

I look forward to receiving the files.

[bluelou]

ChelseaB, JC already has today's log and trace files. I'm asking him if he wants me to shut down NT, restart NT, confirm that the SuperDOM is working properly and then send the updated log and trace files. I'm not sure what that would accomplish but I can do it if necessary.

[NinjaTrader_ChelseaB]

Hi bluelou,

Understood. I will be responding to you via the email address you have provided.

[bluelou]

Chelsea / JC,
For some reason I can't make it past the spam filter at support at ninjatrader dot com

In reply to your last email:

As I mentioned before, I have not restarted NT today. I'll explain the issue again.

1) The market depth is disappearing from my various SuperDOM windows and when it disappears from one window it disappears from them all. This has been occurring regularly and it happens every 2 days or so.

2) In order to get the market depth to reappear this requires a restart of NT. Once I restart NT the market depth reappears.

3) When this problem occurred today I sent the log and trace files after the market depth disappeared. However, I have not gone through my usual corrective step of restarting NT because I wanted to notify you of the problem BEFORE I did a restart.

4) So, now that the SuperDOM is open and there is no market depth and you have the log and trace file what are the next steps?

[NinjaTrader_ChelseaB]

Hello bluelou,

I understand you did not restart NinjaTrader today.

We are asking for the log and trace files for the day you did restart NinjaTrader.

This may tell us what happened.

[bluelou]

Hello bluelou,

I understand you did not restart NinjaTrader today.

We are asking for the log and trace files for the day you did restart NinjaTrader.

This may tell us what happened.

Ah, okay. I don't know exactly when I last restarted NT. Would it be okay if I just restarted NT now, got the SuperDOM working again, and then sent you the updated log and trace files?

Or, do you need the whole sequence: restart of NT AND THEN malfunction of SuperDOM?

[NinjaTrader_Kyle]

Hello,

Let's try a restart of NinjaTrader today and provide us with that file. If we need to trace back from there, we can however this is likely all that we'd need.

[bluelou]

Okay, working on it now.

[bluelou]

I've tried to send several emails to the support email account but they keep getting rejected by your server. I have the new log and trace files to send you if you have an email account that's working properly.

Here's the message I'm getting...

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
(generated from [email protected])
SMTP error from remote mail server after RCPT TO:<[email protected]>:
host mx1.emailsrvr.com [173.203.2.36]: 554 5.7.1 ACL dns_rbl; Client host [74.200.197.234] blocked using sa-dnset.blagr.emailsrvr.com=127.24.0.2 Please visit http://bounce.emailsrvr.com/?a0 for more information on why this message could not be delivered

[bluelou]

I think I'm getting marked as spam by your servers but this wasn't a problem when I sent the log and trace files earlier today.

[NinjaTrader_Kyle]

Hello bluelou,

I'm afraid that there was an issue effecting our ability to send and recieve email. I am told that the underlying error has recently been resolved. Sending that message should work now.