• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

A problem

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    A problem

    Hi, what is the problem?
    I have a license key, may be its expired, i dont know, but still i lost my connection in "connections" list. What is wrong?
    Attached Files
    Last edited by TickJumper; 08-19-2013, 04:11 AM.

    #2
    Hello TickJumper,

    Can you please re-enter your license key at Control Center-->Help-->License Key and check if you experience an error message. If the license cannot be verified, it cannot load the authorized provider in NinjaTrader so your connection is missing.

    There are three main reasons why this message appears.

    -Your license is truly invalid. Please send me the license key, so I can check. You can send it to support[at]ninjatrader[dot]com. Put 'Att Jason, A problem' in the subject header.

    -The license key has been entered incorrectly. Please ensure that an incorrect character or space has not been entered at the end of your license key. Also, if the character "@" is present in the License Key we sent you, please include that as well, as it is part of the key.

    -The most common reason is that a firewall on your PC or on the network your computer is on is preventing NinjaTrader from accessing our license servers. To test this, please disable all firewalls and then restart NinjaTrader and see if it works. If yes, you just need to add ninjatrader.com to the exception list (safe list) for your firewall software
    If none of the above resolutions work, please let us know.
    JasonNinjaTrader Customer Service

    Comment


      #3
      Problem solved. Thank you.

      Comment

      Latest Posts

      Collapse

      Topics Statistics Last Post
      Started by jrobin747, Today, 02:37 PM
      1 response
      10 views
      0 likes
      Last Post NinjaTrader_PatrickG  
      Started by Gav_G, Today, 01:23 PM
      1 response
      9 views
      0 likes
      Last Post NinjaTrader_ChrisL  
      Started by webus, Today, 01:05 PM
      2 responses
      22 views
      0 likes
      Last Post webus
      by webus
       
      Started by Wick Wrangler, Today, 12:42 AM
      1 response
      22 views
      0 likes
      Last Post NinjaTrader_Kate  
      Started by pman777, 04-15-2020, 05:09 AM
      5 responses
      49 views
      0 likes
      Last Post NinjaTrader_Kate  
      Working...
      X