Bad CL 10-13 tick data

[seahn]

Hello,

I am not sure where to post this. I know NT supplies the historical data for my Zen-Fire feed. I have been having big issues with the historical tick data since switching to the CL 10-13 contract.

The data is not correct or complete. Yesterday on a 800 tick chart there were only 27 bars painted, it changes when historical data is reloaded. I compared it to my TOS account data and it is definitely bad data.

How do I get this fixed? Is there a way to clear the locally stored data to reset it? Is anyone else having this problem? Could I be doing something wrong like settings in Option etc?

Thanks

[NinjaTrader_Cameron]

Hello,

Thank you for your post.

We are currently looking into an issue with the Historical Data servers that interface with the Zen-Fire connection.

Once I have further details I will update the thread.

Thank you for your patience while we look to resolve this issue.

[NinjaTrader_Cameron]

Hello,

Please restart NinjaTrader and reconnect at this time.

Let us know if you see this behavior again once restarted.

[seahn]

Same problem,

It appears that the ticks are being counted historically on a much higher tick count like 6000 ticks or more than what I have the chart set to (800 ticks).

Also it takes a long time for the real time data to start streaming. Once it does it appears to be correct. But if I restart NT all the previous correct real time data is again compressed into the high tick count.

JC

[NinjaTrader_Cameron]

Hello,

Prior to the latest instructions of restarting NinjaTrader, I was able to replicate this issue. However since I received the update from our IT Staff, 800 Tick charts are loading both live and historical data correctly.

Please use the steps I have provided below to delete your cache data:

* Close NinjaTrader
* Documents -> NinjaTrader 7 -> db folder -> cache folder
* Select all files-->Right mouse click-->Delete
* Open NinjaTrader
* Connect

Open a new chart without any indicators or templates applied to see if you are able to load a chart.

[seahn]

I followed your instructions, same problem, I have attached an image of the chart I get. Notice the data for 8/19 and today.

JC

[NinjaTrader_Cameron]

Hello,

Do you have "Use Chart Data as Historical" Checked?

Tools -> Options -> Data tab.

If it is checked, uncheck this and restart NinjaTrader.

Once restarted, Right click in your chart -> Reload All Historical Data.

[seahn]

Made the change, the issue remains???

[NinjaTrader_Cameron]

Hello,

Please send a note to Support[At]NinjaTrader[Dot]Com.

Put ATTN: Cameron in the subject field and a link to this forum post in the body.

Include your Log and Trace files for today.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

* The log file will be named log.20130820.txt

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

* The trace file will be named trace.20130820.txt


Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.

[NinjaTrader_Cameron]

We were able to resolve this by ensuring that the latest version of NinjaTrader was used - 7.0.1000.15 and that the instrument list was reset.

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.


Once the reset is complete, restart NinjaTrader.