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Error with 64 bit version

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    Error with 64 bit version

    Hi
    I am getting the following error while starting my 64 bit version of NT
    Please help
    Thanks

    I have rebooted the machine.
    removed the NT installation and reinstalled
    No luck
    Attached Files

    #2
    Hello,

    Thank you for your post.

    Please contact me by email at Support AT NinjaTrader DOT com. In the message please include a link to this forum thread and a copy of today's trace file. The trace file is located in the Documents > NinjaTrader 7 > Trace folder. I would need a copy of the 'trace.20130828.txt' file.
    KyleNinjaTrader Customer Service

    Comment


      #3
      Hello,

      I've removed your last post as you pasted the contents of the trace file directly. This file contains some personal information which you should not post on a public forum. In the future, please contact us with this type of information via email.

      NinjaTrader requires various Microsoft components to run, one of which is SQL compact Edition. Currently you may not have SQL Compact Edition or possibly have the incorrect version of SQL Compact Edition installed.
      Please follow the below steps to ensure the correct version of SQL Compact Edition is installed on your PC. If you are not entirely comfortable performing the steps below, please let me know and we can setup a time for a remote support session.
      • Navigate to the Windows Control Panel
      • Add and remove software/programs
      • Uninstall any SQL Compact Editions you see, if none are present you may ignore this step and continue onto the next step
      • Install latest SQL Compact Edition 3.5. SP2 which is available here: Download Here
      • Once you run the downloaded file it will ask you for a directory to extract the installer to. Point this to a temporary directory that you will be able to quickly locate later, such as the desktop
      • Navigate to the aforementioned directory in which the files have been extracted to (there will be two files)
      • SSCERuntime_x86-ENU.msi - Run this one first
      • SSCERuntime_x64-ENU.msi - No need to run this if you are on a 32 bit system, if you are on a 64 bit system you will also need to run this file, if you are not sure if you have a 64 bit system go ahead and run this file. If you are not using a 64 Bit operating system, the installer will cancel itself automatically
      • Follow the installation steps outlined in the installation wizard
      • Once installed you will need to restart your PC
      • You will now be able to launch NinjaTrader 7
      KyleNinjaTrader Customer Service

      Comment


        #4
        Originally posted by NinjaTrader_Kyle View Post
        Hello,

        I've removed your last post as you pasted the contents of the trace file directly. This file contains some personal information which you should not post on a public forum. In the future, please contact us with this type of information via email.

        NinjaTrader requires various Microsoft components to run, one of which is SQL compact Edition. Currently you may not have SQL Compact Edition or possibly have the incorrect version of SQL Compact Edition installed.
        Please follow the below steps to ensure the correct version of SQL Compact Edition is installed on your PC. If you are not entirely comfortable performing the steps below, please let me know and we can setup a time for a remote support session.
        • Navigate to the Windows Control Panel
        • Add and remove software/programs
        • Uninstall any SQL Compact Editions you see, if none are present you may ignore this step and continue onto the next step
        • Install latest SQL Compact Edition 3.5. SP2 which is available here: Download Here
        • Once you run the downloaded file it will ask you for a directory to extract the installer to. Point this to a temporary directory that you will be able to quickly locate later, such as the desktop
        • Navigate to the aforementioned directory in which the files have been extracted to (there will be two files)
        • SSCERuntime_x86-ENU.msi - Run this one first
        • SSCERuntime_x64-ENU.msi - No need to run this if you are on a 32 bit system, if you are on a 64 bit system you will also need to run this file, if you are not sure if you have a 64 bit system go ahead and run this file. If you are not using a 64 Bit operating system, the installer will cancel itself automatically
        • Follow the installation steps outlined in the installation wizard
        • Once installed you will need to restart your PC
        • You will now be able to launch NinjaTrader 7
        Nice.
        Installed SQL compact as mentioned.
        It works fine now.

        And thanks for removing my log file. I realized that and came back to find that you had already removed.
        thanks

        Comment

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