Output Window invisible

[arbuthnot]

Hi everyone

I've used the Output Window frequently and, up till now, haven't had a problem.

Now, with a Workspace with charts, when I call up the Output Window, it isn't visible - except as a tab on my XP taskbar, but when I click on that, nothing happens.

When I close the active Workspace, leaving one without any charts, then it's visible.

Any help with this will be much appreciated.

[NinjaTrader_ChelseaB]

Hello arbuthnot,

Please check all of your windows and disable Always On Top.

To do this:

• Right-click the window -> uncheck Always On Top

Please let me know if this does not resolve the issue.

[arbuthnot]

Thanks very much, Chelsea, for replying so promptly.

The two charts in this Workspace already had 'Always On Top' unchecked.

I've now found that I can see the Output Window by right-clicking on its tab on the XP taskbar, and choosing 'Maximize', but I can't resize it - if I click the 'Resize' button (top right on the blue top XP bar) it disappears again.

I would like to be able to bring it to about half screen size so I can drag it over to another screen (as I've done many times before) and work with it while the chart is visible on the main screen.

The main point is:

- if I click the tab on the taskbar

or

- try to select it using the Windows 'Alt + Tab' feature

it remains invisible.

I'd be grateful for any further ideas.

[NinjaTrader_ChelseaB]

Hello arbuthnot,

As your question is very visual, I would like to have a remote support session with you to see this behavior.

Please send an email to support[at]ninjatrader[dot]com.

In the body of the email please write Attn: Chelsea #913937 and include a link to this forum thread.

[NinjaTrader_ChelseaB]

Hello arbuthnot,

Actually, try the following:

To bring a window back to view when it is off the monitor:

• Right-click the taskbar-bar button for the window in question -> select Move (After this DO NOT MOVE THE MOUSE!!)
• Tap an arrow key (any arrow key) -> move the mouse around until the window is visible on the screen -> click to stop moving
• Save your workspace so that these windows will appear correctly upon the next open of NinjaTrader

[arbuthnot]

Much obliged, Chelsea, for both your replies.

I followed your suggestion about the taskbar-bar button and it worked! So that's terrific.

The problem was, now I know the solution, a Windows issue - not a NinjaTrader one - and was almost certainly caused by me dragging the Output Window - last time I used it - below the taskbar.

So I'm the cause of this problem and will sit on the naughty step for a couple of hours in contrition.

I'm very grateful to you, Chelsea, for working out the solution.

[sledge]

Much obliged, Chelsea, for both your replies.

I followed your suggestion about the taskbar-bar button and it worked! So that's terrific.

The problem was, now I know the solution, a Windows issue - not a NinjaTrader one - and was almost certainly caused by me dragging the Output Window - last time I used it - below the taskbar.

So I'm the cause of this problem and will sit on the naughty step for a couple of hours in contrition.

I'm very grateful to you, Chelsea, for working out the solution.

I always auto-hide the task bar