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some historical Tick data are missing for CQG connection

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    some historical Tick data are missing for CQG connection

    using CQG connection. But historical Tick data between 7/29 - 8/2 are missing for FGBL09-13, CL09-13, ZN09-13, HG09-13

    #2
    Hello bltoby,

    Can you please restart NinjaTrader and check if the missing data remains.

    If so, we are looking to restore the missing data upcoming weekend during server maintenance.
    JasonNinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_Jason View Post
      Hello bltoby,

      Can you please restart NinjaTrader and check if the missing data remains.

      If so, we are looking to restore the missing data upcoming weekend during server maintenance.
      did that, still missing tick data for that whole week for these symbols.

      Comment


        #4
        It will be restored next weekend. Our apologies for any inconvenience.
        JasonNinjaTrader Customer Service

        Comment


          #5
          Originally posted by NinjaTrader_Jason View Post
          It will be restored next weekend. Our apologies for any inconvenience.

          Hi,

          the missing data still not restored.

          Comment


            #6
            Hi bltoby,

            Our apologies for any inconvenience.

            We are reviewing this and will follow up once we have more information.
            LowellSenior IT Manager

            Comment


              #7
              We've verified the data on these CQG historical data servers and the data has been restored.

              Can you please confirm you see the same?
              Attached Files
              MatthewNinjaTrader Product Management

              Comment


                #8
                the data is there now.
                Thanks

                Comment


                  #9
                  Great to hear - thanks for confirming.
                  MatthewNinjaTrader Product Management

                  Comment

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