December ES Contract Data Wrong from CQG

[mattismyth]

Hi there,

today was rollover, but i can't seem to get the historical data for the new december contract of the ES. i've tried re-downloading the data, restarting my ninja, but i'm only getting the september contract's data.

Thanks,

- M

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

Have you applied the steps which are outlined in the Advisory 21 notice we recently released?

http://www.ninjatrader.com/Advisory/Advisory21.php

[mattismyth]

that did not work. still getting the september data. i check the cme site and the close was 1678.75 for the ES today. i'm getting 84.75 on my ninja. this is still using the september data.

[NinjaTrader_Kyle]

Hello,

1.) Which data provider are you using with NinjaTrader?
2.) Which bar interval are you charting in the example you provided?
3.) Which Session Template is used in the chart from your example? (Right click in the chart and select Data Series to check)

[mattismyth]

im using cqg, 1 min and 30 min, and i'm using the cme index futures rth session.

[mattismyth]

now i'm getting some data, but it is only loading today's session and then april to june's session, whdih doesn't make any sense.

[mattismyth]

it's something to do with this new rollover process. nefore i could just add the new contract to my list and then everything from the past would adjust. now i'm jumping through hoops and nothing works. the cqg server is clearly not recognizing the 12-13 contract as ninja has it.

[NinjaTrader_Kyle]

Hello,

I'd recommend that you double-check the settings which are in place within the Instrument Manager's Contract Months window. I suspect that the Advisory 21 steps may not have been saved in place based on the behavior which you've outlined.

http://www.ninjatrader.com/Advisory/Advisory21.php

[mattismyth]

Hi,

I've done everything that advisory 21 thing has stated to do, right down to the last letter. It doesn't work for me. I need this issue fixed.

[mattismyth]

I need a support tech to help me with this!!!!!!! You have less than 2 hours. I am going to be very pissed off if i am not trading today because this issue.

[NinjaTrader_Matthew]

Hello,

Please contact us at support[at]ninjatrader[dot]com and include your telephone number and a time you can be reached and we'll be happy to look into what is occurring.